Resource Allocation Team Lead

Flagger Force is an industry leader in traffic control. Utilizing robust technology resources and expertise, we support the nation’s infrastructure, utilities, and other service industries throughout the eastern United States.

Flagger Force provides a supportive work environment centered on our organization's values, vision, and mission. The leadership team believes that our most important asset is our employees.

Flagger Force is an Equal Opportunity Employer. Flagger Force's policy is to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, military status, sexual orientation, genetic information, or any other protected status under applicable law.

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Flagger Force, an industry leader in traffic control, is currently hiring a Resource Allocation Team Lead . This position will be based in our operations services center, part of our interactive corporate campus in Hummelstown, PA.

The Resource Allocation Team Lead supports daily dispatch operations, providing hands-on guidance to Resource Allocation Specialists. This role actively contributes to dispatch operations, acts as an escalation point for operational issues, and ensures alignment with company values, vision, and mission.

Primary Responsibilities:

· Perform all Resource Allocation Specialist tasks and responsibilities with efficiency and precision.

· Work cross-functionally with all OSC departments, Field Operations, and Corporate departments; collaborate to identify and resolve client impacts, field operations needs/issues, and process improvement needs.

· De-escalate calls with clients and field employees and help support Resource Allocation Specialists with escalated calls.

· Promptly investigate and provide accurate information and procedural driven solutions to all employee/client issues.

· Maintain in-depth understanding of all dispatch markets, and support Resource Allocation Specialists by helping to identify personnel and equipment resource shift points and providing hands-on dispatch support.

· Work cross-functionally with other teams and team members to address organizational and operational challenges.

· Identify and communicate client order priorities for all markets.

· Monitor, balance, and reassign tasks and responsibilities within the Resource Allocation Team to maintain dispatch efficiency; communicate clear instructions on assigned tasks to team members.

· Guide peers in effective order entry, crew assignments, and dispatch decision-making aligned with internal SOPs.

· Coach logistics and resource strategy to peers.

· Plan and lead the coordination of personnel and equipment movement for new and emerging markets.

· Collaborate with Warehouse, Field Leadership, and Operation Services teams to anticipate and resolve order or asset issues.

· Produce daily and weekly reporting (i.e dispatch updates, escalation and capacity updates, market specific primary dispatch report, anticipated equipment needs, and weekend resource forecast) accurately and timely.

· Execute the OSC and RA on-boarding curriculum as needed.

· Develop and maintain Resource Allocation Specialist training materials, new hire schedule, and assist with orientation or training programs.

· Work with the Resource Allocation Manager to determine resource escalation needs

· Work with manager to establish metrics and monitor to ensure optimum utilization and efficiency of field employee and equipment dispatch

· Recommend process improvements and efficiencies based on dispatch operations and performance trends.

· Document and escalate client issues to the Resource Allocation Manager as needed.

· Work cross-functionally with other departments to align dispatch of emergency orders and secondary dispatch with primary dispatch practices to ensure maximum efficiency of daily dispatch.

What Flagger Force Offers:

· Associate's degree or equivalent experience required

· Two (2)+ years experience with Microsoft Office products (Word, Excel, PowerPoint, Teams, etc.)

· Strong written and verbal skills.

· Ability to build positive relationships and trust across several deparmental units to support optimal outcomes

· Utilizes computers and related technology, and expertly navigates proprietary applications and programs to research and providetimely answers to manager.

· Ability to prioritize, multi-task, and manage time to meet deadlines.

· Ability to proactively problem-silve and delegate tasks to avoid impacts to employee workload.

· Effectively coaches others on OSC processes and responsibilities

· Confidently understands and can communicate the PreCon standard operating procedures and ensures follow-through.

Preferred Education & Experience: