Flagger Force

Resource Allocation Team Lead

LocationHummelstown, PA
Job TypeFull-time

About This Job


Brief Description

Flagger Force, an industry leader in traffic control, is currently hiring a Resource Allocation Team Lead. This position will be based in our operations services center, part of our interactive corporate campus in Hummelstown, PA.

The Resource Allocation Team Lead supports daily dispatch operations, providing hands-on guidance to Resource Allocation Specialists. This role actively contributes to dispatch operations, acts as an escalation point for operational issues, and ensures alignment with company values, vision, and mission.


Primary Responsibilities

Perform all Resource Allocation Specialist tasks and responsibilities with efficiency and precision.
Work cross-functionally with all OSC departments, Field Operations, and Corporate departments; collaborate to identify and resolve client impacts, field operations needs/issues, and process improvement needs.
De-escalate calls with clients and field employees and help support Resource Allocation Specialists with escalated calls.
Promptly investigate and provide accurate information and procedural driven solutions to all employee/client issues.
Maintain in-depth understanding of all dispatch markets, and support Resource Allocation Specialists by helping to identify personnel and equipment resource shift points and providing hands-on dispatch support.
Work cross-functionally with other teams and team members to address organizational and operational challenges.
Identify and communicate client order priorities for all markets.
Monitor, balance, and reassign tasks and responsibilities within the Resource Allocation Team to maintain dispatch efficiency; communicate clear instructions on assigned tasks to team members.
Guide peers in effective order entry, crew assignments, and dispatch decision-making aligned with internal SOPs.
Coach logistics and resource strategy to peers.
Plan and lead the coordination of personnel and equipment movement for new and emerging markets.
Collaborate with Warehouse, Field Leadership, and Operation Services teams to anticipate and resolve order or asset issues.
Produce daily and weekly reporting (i.e dispatch updates, escalation and capacity updates, market specific primary dispatch report, anticipated equipment needs, and weekend resource forecast) accurately and timely.
Execute the OSC and RA on-boarding curriculum as needed.
Develop and maintain Resource Allocation Specialist training materials, new hire schedule, and assist with orientation or training programs.
Work with the Resource Allocation Manager to determine resource escalation needs
Work with manager to establish metrics and monitor to ensure optimum utilization and efficiency of field employee and equipment dispatch
Recommend process improvements and efficiencies based on dispatch operations and performance trends.
Document and escalate client issues to the Resource Allocation Manager as needed.
Work cross-functionally with other departments to align dispatch of emergency orders and secondary dispatch with primary dispatch practices to ensure maximum efficiency of daily dispatch.


What Flagger Force Offers

Medical, vision and dental insurance
401k w/company match
Generous paid time off
On-site fitness facility
Paid holidays
Health savings account
Company paid benefits (long term disability and basic life/AD&D)
Employee assistance program
Tuition and education assistance
Employee appreciation events
Giving back to the communities we serve through paid volunteer time off
Professional development opportunities


Requirements

Associate's degree or equivalent experience required
Two (2)+ years experience with Microsoft Office products (Word, Excel, PowerPoint, Teams, etc.)
One (1)+ years experience with Flagger Force and/or similar traffic control knowledge.
Strong written and verbal skills.
Ability to build positive relationships and trust across several deparmental units to support optimal outcomes
Utilizes computers and related technology, and expertly navigates proprietary applications and programs to research and providetimely answers to manager.
Ability to prioritize, multi-task, and manage time to meet deadlines.
Ability to proactively problem-silve and delegate tasks to avoid impacts to employee workload.
Effectively coaches others on OSC processes and responsibilities
Confidently understands and can communicate the PreCon standard operating procedures and ensures follow-through.
Ability to maintain a professional demeanor, particularly in stressful situations.


Preferred Education & Experience

Two (2)+ years customer service experience.


Summary

Flagger Force is an industry leader in traffic control. Utilizing robust technology resources and expertise, we support the nation’s infrastructure, utilities, and other service industries throughout the eastern United States.

Flagger Force provides a supportive work environment centered on our organization's values, vision, and mission. The leadership team believes that our most important asset is our employees.

Flagger Force is an Equal Opportunity Employer. Flagger Force's policy is to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, military status, sexual orientation, genetic information, or any other protected status under applicable law.


#INDKronos

Similar Jobs

Trending Jobs

company-logo

Electrical Engineer

Dudley Staffing
Job TypeFull-time
Salary
$55 - $75
Canonsburg, Pennsylvania
3 months ago
company-logo

Accounts Payable Clerk

Job TypeFull-time
Salary
$65000 - $65000
Dallas, Texas
5 days ago
DM

Apprentice Lineman

Delta Montrose Electric Association
Job TypeFull-time
 
Montrose, CO
9 days ago
company-logo

Attorney

Toeppich & Associates
Job TypeFull-time
 
Houston, Texas
about 1 year ago
company-logo

Apprentice Lineman I

San Patricio Electric Cooperative, Inc.
Job TypeFull-time
 
Sinton, TX
17 days ago
company-logo

Associate Attorney

Buffalo Biodiesel Inc.
Job TypeFull-time
 
Buffalo, NY
16 days ago
company-logo

Summer 2025 Student Intern - IT

Entergy
Job TypeSeasonal, Internship
 
New Orleans, LA
26 days ago
company-logo

Solar Electrician

MN8 Energy
Job TypeFull-time
 
California, United States
about 1 month ago
company-logo

contract landman

HPS Oil & Gas Properties
Job TypeFull-time
 
Lafayette, Louisiana
2 months ago
company-logo

Oil and Gas Land and Title Analyst - SAM Associate II

Bank of America
Job TypeFull-time
 
Dallas, Texas
27 days ago
company-logo

Sr. Polymer Scientist

ExxonMobil
Job TypeFull-time
 
Baytown, TX
about 1 month ago
company-logo

Assistant General Manager, Navy Yard Electric Utility

Job TypeFull-time
Salary
$108000 - $108000
Philadelphia, Pennsylvania
4 days ago
company-logo

Quality Engineer

Jedco Inc.
Job TypeFull-time
 
Grand Rapids, MI
27 days ago
company-logo

Finishing Helper Entry Level- Dayshift

Bonnell Aluminum
Salary
$41600 - $41600
Carthage, TN
27 days ago
SD

Service Manager

Supertech Diesel Truck Specialists
Job TypeFull-time
 
Langley, BC
about 1 month ago
company-logo

2025 Summer Internship - Engineering

Gerdau North America
Job TypeInternship
 
Charlotte, NC
25 days ago
company-logo

Senior Landman

Greenlake Energy
Job TypeFull-time
 
Austin, Texas
24 days ago
SD

Service Manager

Supertech Diesel Truck Specialists
Job TypeFull-time
 
Nanaimo, BC
about 1 month ago
company-logo

Senior SCADA Analyst

Pembina Pipeline Corporation
 
Sherwood Park, AB
about 1 month ago
company-logo

JOURNEYMAN LINEMAN - WOODLAND PARK

CORE Electric Cooperative
Job TypeFull-time
 
Woodland Park, CO
21 days ago