Residential Collector

As a Residential Collector, you will identify and manage credit risk for residential accounts within a specific portfolio, balancing inbound and outbound customer contact to establish repayment plans and process payments. Your goal will be to support credit approvals, prepare accounts for third-party collections, and send timely notifications to customers. Your success will be measured by your ability to effectively manage account risk, maintain positive customer relationships, and ensure timely and accurate credit operations.

- Work Environment - Work onsite in our beautiful home office building with access to a fitness facility, onsite nurse, and a café

- Competitive Compensation – Including an annual bonus plan, pension plan, and parking allowance

- Flexible Benefits Plan – Including medical and dental benefits that are both in effect from day one

- Paid Vacation – Plus an annual option to purchase additional vacation, too

- Wellness Support – With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance Program

- Opportunity to give back to some amazing causes in our community – Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program

Your Responsibilities

- Manage customer repayment plans and accept/process payments

- Contact customers via telephone, email, fax

- Account Maintenance (as required)

- Prepare accounts for placement with 3rd party collections – legal or agency

- Identify and manage risk within collection portfolio

- Prioritize calls based on objective criteria

- Willingness to participate in projects and other team initiatives as required

Your Skills

- Ability to work in a fast-paced environment with strong attention to detail

- Excellent customer service skills and financial risk management skills

- Strong analytical thinking skills with continuous improvement mindset

- Excellent time management skills with the ability to work towards fixed deadlines

- Very good communication skills both oral and written

- Effective collaborator and a team player with an ability to handle objections and adversity

Your Experience

- Post-secondary education in Business Administration, Accounting, or Finance, with experience in collections and sales considered an asset

- Strong proficiency in MS Word and Excel, including advanced functions and data handling

- Professional credit designation such as CCP (Certified Credit Professional) is an asset

Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility.