Residential Sales Advisor

ABOUT THE POSITION

The Residential Sales Advisor is responsible for selling VGS products & services though lead generation, educating prospects on products & services through phone calls, in person connections, trainings and presentations, all while providing exceptional customer service. Working closely with the Residential Programs Supervisor, product & service offerings, both existing and new, will require delivery through innovative solutions to meet Vermonters’ energy needs and VGS’s revenue and climate goals. The Residential Equipment Sales Advisor plays an important role in the company by meeting the evolving energy needs of our customers and achieving VGS’s climate goals. The individual in this role will be responsible for advising current and prospective VGS customers on their whole home energy needs. This will include selling VGS products and services though lead generation, phone calls, in person connections, community networking, events, trade shows, and other sales and relationship building opportunities. They apply their exceptional relationship, technical skills, and passion about the energy future to deliver excellent customer service.

This position primarily provides technical assistance, promotion, and marketing of VGS programs to new and existing customers, including natural gas service, energy efficiency programs as well as new and existing product and service offerings. The best Sales Advisor is adaptive to a fast-paced environment, self-motivated and genuinely passionate about the energy future of Vermont.

This role offers competitive pay, including a base salary plus commission.

WHAT ARE THE DUTIES AND RESPONSIBILITIES FOR THIS POSITION?

- Proactively generate leads with residential customers and supports the commercial & residential new construction, when needed or requested.

- Follow-up on stalled leads.

- Develop and maintain positive working relationships with new and existing residential customers, heating contractors, and when applicable, builders, architects, and consulting engineers.

- Provide high quality customer service: asks questions, understands concerns, and develops creative, effective solutions to meet customers’ needs.

- Expand market opportunities, consistent with the company’s growth goals and objectives.

- Responsible for preparing customer contracts and cost estimates for new service, sale, equipment rental/installation, and respond timely to customer questions regarding VGS services.

- Assess customer equipment to insure proper and safe use.

- Promote VGS Energy Efficiency programs, marketing, service programs, and other programs to customers.

- Maintain knowledge of new natural gas residential thermal equipment and installation procedures, competitor fuel pricing, equipment operating costs and specifications, as well as VGS and National Gas Code regulations (training is available).

- Leverage technology to make the customer education and sign-up process easy, seamless, and effective.

- Track all sales activity and customer interactions utilizing Salesforce to keep customer information current and transparent to the entire team.

- Other duties as may be required or requested.

WHAT ARE THE REQUIRED SKILLS FOR THIS ROLE?

- Ability to work effectively in a fluctuating environment balancing a variety of tasks such as managing customer communications, Salesforce, training, and process-improvement projects.

- Possess a friendly and positive attitude; excellent with people and able to balance the needs of the customer and the company.

- They possess project management skills with an attention to detail.

- Ensure excellent service standards, solicit customer feedback and work to maintain high customer satisfaction.

- Able to meet or exceed goals as set individually and at the company level.

- Ability to work successfully in a remote capacity.

- Possess negotiating skills, with the ability to get customers to come to the Company’s terms.

- Ability to analyze and problem solve with provided information to resolve customer situations to meet/exceed customers’ expectations.

- Organized with a high degree of attention to detail and accuracy in working with customer information.

- High degree of professional persistence, especially with regards to follow-up both internally and externally.

- Clear and effective communicator, a responsive listener, and an efficient collaborator in a way that builds excellent relationships both internally and externally.

- Ability to flourish in a fast-paced, highly collaborative environment that requires flexibility, constant prioritization and organization. Adapts easily to changing needs of our customers and work environment.

- Excellent technology skills – must have working knowledge of Microsoft Office products, Salesforce and customer information systems.

- Must possess strong interpersonal skills and ability to work well in a team environment.

- Reliable, contributes to meeting department standards and goals with minimal required supervision. Strong work ethic and a self-starter.

- These skills are normally acquired with an Associate’s Degree and 2+ years of sales experience or equivalent years of experience. Preferred experience working in an expanding industry.

DIVERSITY & INCLUSION STATEMENT

At VGS, we are committed to fostering a workplace culture where everyone is welcomed, respected, and valued. We believe in creating an environment that encourages diverse viewpoints, experiences, and backgrounds, contributing positively to our organization’s strength and adaptability. Candidates across all markers of identity (age, race, gender, etc.) are highly encouraged to apply, even if every skill requirement does not match perfectly, because we believe in continuous improvement and support our employees in achieving goals and objectives.

ABOUT VGS

VGS is a leader in energy efficiency and innovation, offering a clean, safe, affordable choice for over 56,000 homes, businesses, and institutions in Franklin, Chittenden, and Addison counties. The company plays an important role in Vermont’s clean energy future by displacing higher-emitting fuels, offering renewable natural gas service, and delivering award-winning energy efficiency programs. VGS is leading the country in the development of local renewable energy generation and has targeted a 30% reduction in greenhouse gas emissions by 2030 and full elimination by 2050. We take pride in our total benefits rewards program offered to our employees. Our generous benefits package includes comprehensive healthcare coverage, competitive compensation, and bonus potential, 401(k) with employer contributions, and ample paid time off.