Representative I, Customer Care

Highlights of the job

We are hiring full-time Customer Care Representative’sserving our Arizona, and New Mexico customers! This is a permanent work from home position and candidates must reside in AZ, NM, or TX. EPCOR work area location must be in the employee’s primary residence, in a location where business conversations cannot be heard by others and away from noise and distractions. Required internet bandwidth is 50 Mbps download speed and 10 Mbps upload speed. Internet services must be DSL or Fiber Optic Lines. Satellite and hotspot services are not acceptable for the position. Use of personal computer equipment is not needed for this position as EPCOR provides all software and hardware needed to perform the job.

The Customer Care Representative provides customer care support including first level call resolution for our clients, meeting and/or exceeding internal and external client’s expectations in a timely manner, continuously looking for opportunities to improve existing processes in order to enhance client experience and being able to work amicably with others to accomplish EPCOR’s objectives. Compensation for the position will be based on your customer service experience.

What you’d be responsible for

What’s required to be successful

Physical Requirements

As an EPCOR employee, you will enjoy a variety of benefits such as a competitive salary, a remote work program, an incentive award program, an excellent benefit package including medical, dental, vision and other insurance coverage, retirement plan with substantial company contribution, generous time-off schedules, training opportunities, tuition reimbursement, and certification support. We’ve been voted as a Best Places to Work employer and we value the safety of each of our team members through our robust safety training and celebration of safety milestones.

Headquartered in Phoenix, EPCOR USA owns, operates and builds water, wastewater and natural gas infrastructure and is among the largest private water utilities in the Southwest. EPCOR USA is an indirect, wholly owned subsidiary of EPCOR Utilities Inc. We invest in and look after our communities and the environment. We’re proud of the work we do and the people we hire to do it.

Please note the following information:

Shifts coincide with the Contact Center's hours of operation