Spire Energy

Representative, Customer Solutions

LocationBirmingham, AL
Job Typefull_time

About This Job


Date: Jul 7, 2025


Location:

Birmingham, AL, US, 35203


Company: Spire Inc.


Summary

Be the friendly voice customers count on. As a Customer Solutions Representative at Spire, you’ll help start, stop, or transfer gas service, resolve billing questions, and coordinate emergency responses—making everyday energy access seamless.


It’s more than customer service—it’s learning how natural gas powers homes and businesses across our communities and helping customers with real solutions that build trust.


Company Overview

At Spire, you'll find more than just a job—you'll discover a mission-driven workplace where your voice matters and your efforts directly improve the lives of neighbors across our communities. As a Customer Solutions Representative, you become a trusted ally to customers in moments that truly matter. But what sets Spire apart is its deep-rooted culture of care and collaboration, where diverse perspectives are welcomed and supported. With structured training, hybrid flexibility, and a strong sense of community, Spire is the perfect place to grow professionally while making an impact every single day.


We’re driven to serve communities and support teammates who:


Make it happen

Work together
Welcome fresh ideas
Lead with care and integrity


Duties and Responsibilities

Respond to calls and emails as the first point of contact

Handle service requests with confidence
Resolve billing issues and guide customers through payments
Apply policy knowledge with sound judgment
Stay cool under pressure and deliver excellent service
Jump in wherever you’re needed


Required Education (certifications, licenses)

A high school diploma or equivalent


Required knowledge, skill and abilities

Strong listening skills (really strong—our customers will notice!)

Empathy, patience, and a knack for multitasking
Critical thinking and problem-solving chops
Comfort with Microsoft Office and digital tools
Confidence to ask questions and share ideas


Physical demands, environment and schedule

Full-time, hourly position

Hybrid work model: 3 days in the office, 2 from home
8-week in-office training to set you up for success
Regular schedule with occasional overtime
Shared, team-oriented office environment


Posting Requirements

Spire is committed to cultivating a workforce that reflects the rich diversity of our communities. We welcome applicants from all backgrounds and walks of life. Learn more and apply at jobs.spireenergy.com.


Job Req ID: 11074

Job Location: Birmingham

Job Segment: Customer Service Representative, Customer Service

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