Natural Systems Utilities

Regional Operations Supervisor

Brewster, MA

full time

$89,000-$100,000

On-site

Utilities

About This Job

Who Are We:

At Natural Systems Utilities, we are dedicated to providing sustainable, innovative solutions in the water and wastewater services industry. Specializing in the design, operation, and maintenance of utility systems, we prioritize environmental responsibility, reliability, and customer satisfaction. Join our team and be part of an organization that values teamwork, integrity, and a commitment to a sustainable future.

Role Summary:

We are seeking an experienced Regional Operations Supervisor to provide day-to-day oversight and leadership for operations staff within our Massachusetts service area. This role is responsible for planning, organizing, and directing operational activities across multiple projects while ensuring safety, compliance, and efficiency. The Supervisor will also manage staff performance, support client relationships, oversee reporting and documentation, and contribute to strategic initiatives across the region.

Duties & Responsibilities:

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Oversee daily operations of wastewater utilities across the MA service area

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Lead and support up to 10 operations team members, including scheduling, mentoring, and performance management

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Communicate regularly with clients and customers regarding operational updates and inquiries

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Ensure compliance with operational protocols and environmental regulations

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Manage vendor coordination, equipment procurement, and inventory tracking

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Support laboratory coordination, QA/QC processes, and sampling activities, including groundwater monitoring programs

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Promote a culture of health and safety; help implement corrective actions as needed

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Review and support implementation of operational improvements and updated procedures

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Participate in project transitions, including staff onboarding and vendor selection

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Collaborate with engineering and construction teams on upgrades and startup support

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Evaluate system performance and troubleshoot complex operational or mechanical issues

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Review reports and data logs to ensure plant efficiency and permit compliance

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Manage emergency response plans and participate in a supervisor on-call rotation

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Collect and analyze data related to unplanned outages and recommend preventative strategies

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Maintain documentation of maintenance, operational status, and system improvements

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Support housekeeping and equipment care at all facilities

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Participate in weekend, holiday, or emergency shifts as needed

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Perform additional duties as assigned by management

Qualifications:

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High School Diploma or GED required

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Minimum of 5 years of experience in wastewater operations and maintenance

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Minimum of 3 years of supervisory experience in mobile field operations

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Strong communication skills, both verbal and written, with the ability to interact with technical and non-technical stakeholders

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Ability to independently manage scheduling, prioritize tasks, and drive team results

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Demonstrated experience with regulatory compliance and reporting

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Proficient in Microsoft Office Suite

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Familiarity with LogCheck or similar work order software preferred

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Must be willing and able to work weekends and holidays as requested

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Must be willing and able to work overtime as required

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Certificates, licenses, and registrations:

+ MA Grade 4M Full Wastewater License required + Valid Driver’s License required

What We Offer:

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Top-Tier Benefits: We offer comprehensive medical, vision, and dental insurance to keep you and your family healthy.

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Employer-Paid Basic Life Insurance: Your peace of mind matters, and we provide employer-paid life insurance to protect you and your loved ones.

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Disability Coverage: With both short-term and long-term disability coverage, you can feel secure knowing you're supported during difficult times.

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Tuition Reimbursement: We are committed to helping you enhance your career. NSU offers tuition reimbursement to support your ongoing education and professional development.

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Mentorship: At NSU, you're not alone. Our team includes experienced mentors who have been in the business for years, offering guidance and support every step of the way.

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Motivated Team: Join a team of passionate, driven individuals who are dedicated to making a real impact on the environment and the communities we serve.

Compensation for this position will be based on the candidate's experience and relevant licensing.

The pay range for this position is $89,000 to $100,000.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Natural Systems Utilities provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, NSU complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.