Regional Customer Service Manager

Company Description

Since 1961, Precoat Metals (www.precoat.com) has been setting the standards in the coil coatings industry worldwide. We are committed to this level of quality in both our product line and customer service, and focus our resources on investigating and implementing new coil coating technologies, developing unique coatings, ink and film systems, and designing multifaceted prints while reducing the cycle time to market. We are able to achieve this "culture of excellence" thru the hard work and talent of the people on our team.

Are you a highly motivated self-starter with ability to think on your feet and looking to bring your previous customer service & manufacturing experience to an industry leader in a regional customer service management role? We have a great opportunity for you to do just that. As the Regional Customer Service Manager you will oversee a team of customer service professionals and coordinate information flow between customers & our plants to meet & exceed customer needs.

Responsibilities in this leadership role include:

- Supervises customer service representatives by providing day-to-day oversight including orienting, training, assigning, scheduling, and coaching .

- Ensures accurate & timely customer communication.

- Fills in for customer service representatives as needed.

- Collaborates with CSR, sales & plant management to solve & investigate customer’s long-standing or complex problems.

- Regularly visits customers for the provision of one-to-one service.

- Instrumental in facilitating new information requests from customers.

- Provides recommendations & facilitates customer service resolutions with plants.

- Coordinates information flow with other departments.

- Collaborates & works with sales, general managers, plant managers and production managers to meet customer demands.

- Resolves escalated matters in conjunctions with the VP, Customer Service.

- Sets & directs plant scheduling plans, in concert with customer demand, plant & production control.

Qualifications

In addition to your Bachelor’s degree preferred; external customer service & management training desired along with 3-5 years’ experience in customer service, preferably in a manufacturing environment you will have the following:

- Must be capable of flexibility and be easily accessible during off hours

- Must be able to work in a team-oriented, fast-paced, sales environment

- Proven track record of consistently achieving or exceeding goals

- Proficient computer skills with Microsoft applications, Word, Excel and Outlook

- Superior customer service and selling skills

- Superb communication and interpersonal skills

- Strong organizational skills with the ability to prioritize and multi-task

- Detailed oriented and able to work independently

- Ability to deal with conflict

- Fequent Travel

Additional Information

Equal Opportunity Employer Precoat Metals is a Drug Free Work Place

Precoat Metals will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B,J or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

INDHP

We are an Equal Opportunity Employer.

Precoat Metals is a Drug Free Workplace