Product Owner, Field Operations Tools & Change Management

Location:

Remote, United States

Company Overview

Performing over 80 million locates annually, USIC is the most trusted name in underground utility damage prevention. USIC also provides a full suite of utility services throughout North America. Our Mission: to deliver quality, efficient, safe, and innovative solutions to protect our partners’ infrastructure and critical assets. Our Culture is known as Living the SAFE-LIFE: Protecting Infrastructure, Protecting Our Communities, Protecting Ourselves.

Summary

As an industry leader in infrastructure protection services, USIC operates at a national scale with a tremendous fleet and field force. We are seeking an experienced and motivated Product Owner to lead the development and optimization of tools, processes, and systems that support field operations and technician teams. The ideal candidate will act as the primary liaison between stakeholders, field teams, and development teams, ensuring the delivery of solutions that improve efficiency, productivity, and customer satisfaction. This role demands a strong understanding of field operations, exceptional communication skills, and a product management mindset. The successful candidate will have a strong background in field mobility tooling and applications with experience in driving large, scaled transformation across a large multi-state technician base, including leading change management initiatives and developing process maps that integrate technology solutions with operational processes.

Responsibilities

- Define the product vision and roadmap for tools, applications, and systems supporting field operations and technicians

- Collaborate with stakeholders to gather and prioritize business requirements, ensuring alignment with organizational goals

- Maintain a clear and prioritized product backlog, balancing quick wins and long-term strategic initiatives

- Develop tools, solutions, and guided experiences that enable technicians to efficiently perform utility locates while driving a high degree of quality

- Streamline scheduling, dispatching, inventory management, and real-time communication systems for field teams

- Monitor field operations KPIs and use insights to propose actionable improvements

- Collaborate with cross-functional teams, including developers, UX designers, and data analysts, to deliver high-quality features

- Continuously evaluate the success of delivered solutions, using data and feedback to inform iterations

- Lead change management initiatives to ensure smooth adoption of new tools and processes across the organization

Requirements

- Bachelor’s degree in Business Administration, Computer Science, Engineering, or a related field

- 3+ years of experience as a Product Owner, Business Analyst, or similar role in field operations, technician support, or related industries

- Experience in Utilities, Telecom, Field Construction, or Field services is preferred

- Strong understanding of Agile methodologies, including Scrum and Kanban

- Works well in a team environment

- Proven ability to define and deliver solutions for field operations and/or technician workflows

- Exceptional communication and stakeholder management skills

- Experience with product management tools like Jira, Trello, or Azure DevOps is required

- Familiarity with field service management software (e.g., ServiceNow, Salesforce Field Service, Oracle FSM)

- Data-driven decision-making with proficiency in data analysis tools like Excel, Tableau, or Power BI

- Experience with IoT, mobile workforce solutions, or real-time communication tools

- Knowledge of inventory management and scheduling optimization

- Experience in change management, including leading organizational change initiatives and ensuring the successful adoption of new processes and tools

- Proficiency in developing process maps that integrate technology solutions with operational processes

We are an Equal Opportunity Employer. Veterans are encouraged to apply.