Southern California Edison

Predictive Analytics Manager

Irwindale, CA

$157,800-$236,700

About This Job

Job ID: 3006

Job Family: Customer Service

Location: Irwindale, CA, US

Pay: $157,800 – $236,700

Join the Clean Energy Revolution

Become a Predictive Analytics Manager at Southern California Edison (SCE) and build a better tomorrow. In this job, you’ll oversee the development of predictive models and application of Gen AI solutions that proactively anticipate customer needs, streamline operations, and enhance customer experience across millions of interactions. This role is at the forefront of modernizing SCE Customer Service – blending cutting-edge technology with real-work impact. If you are passionate about using analytics to drive strategic outcomes, this is your opportunity to lead change at scale. As a Predictive Analytics Manager, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?

Responsibilities

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Manage and mentor a team of data scientists and analysts working on proactive and predictive analytics projects, developing team skills and fostering a collaborative, innovative environment.

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Lead the delivery of multiple analytics projects, ensuring they meet business objectives, timelines, and stakeholder expectations.

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Oversee the development and implementation of predictive models and Gen AI solutions to proactively address customer service issues and operational inefficiencies.

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Serve as a strategic partner to business units, IT, and automation teams to translate complex data insights into actionable, customer-facing solutions.

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Monitor processes for model performance and operational outcomes, using data-driven feedback loops to refine strategies and improve business processes.

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Stay current on industry trends and AI advancements to bring innovative practices into analytics and automation efforts

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A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.

Minimum Qualifications

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Five or more years of experience supervising a team of direct reports and/or project management.

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Experience leading a technical/analytical team.

Preferred Qualifications

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Two or more years of experience with use case implementation for predictive modeling, machine learning, and Generative AI concepts and tools.

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Two or more years of experience managing cross-functional analytic projects with measurable business impact.

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Two or more years of experience with cloud platforms (e.g., Snowflake, Azure, GCP) and modern data ecosystems.

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Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders.

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Five or more years of experience working with utility customer data or customer service operations.

Additional Information

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This position’s work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days. Unless otherwise noted, employees are required to work and reside in the state of California. Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.

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Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!

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Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About Southern California Edison

The people at SCE don’t just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.

Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status. We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.