PERA Rental Property Coordinator

Requisition ID: 18951

Join us in building a better future for Arizona!

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

Why Work at SRP

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

Summary

The PERA Rental Property Coordinator oversees the daily operations for two remote facilities, which include nine lake house rentals, two clubhouses, a general store and a grill. This role manages reservations, coordinating guest services, ensuring property maintenance, and leading/overseeing staff to deliver exceptional customer service and maintain high occupancy rates. The coordinator is also responsible for scheduling house cleanings, handling elevated customer complaints, and maintaining vendor relationships. This position does not offer a hybrid work environment and requires an onsite-only work schedule.

What You'll Do

+ Ensure accurate and timely communication with guests regarding reservations, payments, and special requests. + Monitor availability and maximize occupancy through effective scheduling. + Coordinating special events on property + Oversee invoicing, payment processing, and financial record-keeping. + Welcome guests upon arrival and ensure a smooth check-in/check-out process. + Address escalated guest inquiries, concerns, and complaints promptly and professionally. + Coordinate with housekeeping to ensure the houses are cleaned and stocked. + Oversees daily operations by coordinating and scheduling staff, including property assistant and housekeepers. + Manages inventory, transactions through the POS system, and ensures proper food handling practices. + Monitor revenue reports, occupancy rates, and financial transactions. + Monitor expenses and recommend pricing strategies to maximize profitability. + General landscaping (mowing, trimming, blowing, etc.) + Maintain and make sure equipment in houses are in good working condition. + Ability to trouble shoot and fix minor issues in houses and common repairs. + Coordinate and schedule vendors for extensive maintenance work. + Conduct regular inspections of rental units and common areas to identify safety, maintenance or cleanliness issues.

What It Takes To Succeed

Experience

Minimum 6 years proven experience in property management, preferably in vacation rentals or similar settings. Ability to troubleshoot and fix minor issues in clubhouse and vacation homes. Proficient in property management software and office productivity tools. Knowledge of customer service principles and practices.

Education

A bachelor’s degree related to the assignment from an accredited institution is preferred.

Hybrid Workplace

SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona.

Drug/Alcohol Policy Statement

To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.

Equal Opportunity Employer Statement

Salt River Project (SRP) is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law.

Work Authorization

All candidates must be legally authorized to work in the United States.

Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visa's.