PERA Rental Property Assistant

Requisition ID

: 18953

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

Summary

Supports daily operations for two remote facilities, which include nine lake house rentals, two clubhouses, a general store and a grill. This role involves managing reservations, coordinating guest services, ensuring property maintenance, and delivering exceptional customer service and maintain high occupancy rates.

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10-15% Reservations Management

+ Ensure accurate and timely communication with guests regarding reservations, payments, and special requests. + Monitor availability and maximize occupancy through effective scheduling. + Assisting with special events on property. + Assisting with invoicing, payment processing, and financial record-keeping.

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10-15% Guest Services

+ Welcome guests upon arrival and ensure a smooth check-in/check-out process. + Address guest inquiries, concerns, and complaints promptly and professionally. + Coordinate with housekeeping to ensure the houses are cleaned and stocked.

+ Assists with inventory, transactions through the POS system, and ensures proper food handling practices.

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40-50% Property Maintenance

+ General landscaping (mowing, trimming, blowing, etc.) + Maintain and make sure equipment in houses are in good working condition. + Ability to trouble shoot and fix minor issues in houses and common repairs. + Conduct regular inspections of rental units and common areas to identify safety, maintenance or cleanliness issues.

What It Takes To Succeed

Experience

Minimum 3 years proven experience in property management, preferably in vacation rentals or similar settings. Ability to troubleshoot and fix minor issues in clubhouse and vacation homes. Proficient in property management software and office productivity tools. Knowledge of customer service principles and practices.

High School, GED or Equivalent.

To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.

Salt River Project (SRP) is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law.

All candidates must be legally authorized to work in the United States.

Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visa's.