LCRA

Parks Customer Service Rep Sr (On-Site)

Marble Falls, TX

full_time

About This Job

Do you enjoy working in and outdoors in beautiful park settings along the Colorado River and being part of a dynamic goal-oriented team focused on stellar customer service? As the Senior Customer Service Representative, you will support our Customer Service Supervisor and team in ensuring compliance to policies and providing exceptional hospitality in our West District Parks. If this sounds like you and you bring inspiration and innovation with you, then we want you to apply! Join us in fulfilling our mission of becoming the most dynamic park system in the nation!

You Will Be Trusted To

•

Obtain and manage information on customer reservations from LCRA Parks reservation system.

•

Meet and greet park visitors. Explain and interpret LCRA rules, regulations and park policies to visitors. Provide park information and act as park cashier. Sell merchandise, rent overnight accommodations and various watercrafts and collect day use fees.

•

Provide customers with facility rental information. Provide tours of facilities available for rent to potential customers. Using suggestive selling, package deals and upselling techniques with potential users, increases facility rentals and programs. Following LCRA policies and guidelines, prepares rental agreements and park information for customers.

•

Update "special event" calendar to ensure proper staffing for events at parks.

•

Collect and count cash deposited at parks in honor boxes. Prepare cash and checks received for deposit to the bank. Prepare monthly bank deposit report for accounts receivable. Reconcile revenue received against bank deposits on a daily and monthly basis.

•

Assist with the volunteer park host program including record keeping, supporting recruitment and coordinating training as directed.

•

Act as liaison with vendors to coordinate services and ensure payment. Count inventory and orders cleaning, office and park store supplies within approved Supply Chain management policies and procedures.

You Qualify With

•

Four or more years of experience in providing customer service and operation of an electronic Point-Of-Sale System in a park or hotel setting or other relevant experience.

•

Driver's license

You Are a Great Fit With

•

Previous parks and recreation experience.

You Gain

•

Competitive salary & medical, dental, vision and legal insurance

•

Paid time off, including time for vacation, sick and family care leave

•

401(k) match up to 8% that includes a student loan 401(k) contribution program option

•

Life and disability insurance

•

Wellness program including wellness incentive

•

Extensive learning & development programs

And more - all to create a compelling and rewarding work environment.

Equal Opportunity Employer

LCRA provides equal employment opportunities and a work environment free of discrimination and harassment. All employment decisions at LCRA are based on business need, job requirement and individual qualifications, without regard to race, color, religion, gender identity, national origin, age, disability, sexual orientation, genetic information, or veteran status in accordance with applicable federal and state legal requirements governing nondiscrimination in employment.

LCRA is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process can contact LCRA Human Resources (512) 578-4004 or email lcra.benefits@lcra.org . Reasonable accommodations will be determined on a case-by-case basis.

Similar Jobs