Operations Performance Analyst

This position is responsible for supporting the development, maintenance and updating of operational performance measures and metrics, the full scope includes the Gas Business, including engineering, field operations, planning, compliance, and productivity performance metrics. The analyst will be responsible for developing, maintaining, and enhancing performance metrics, dashboards, and reporting tools that drive strategic and operational decision-making. The role blends analytical rigor with technical development skills, supporting data integration, visualization, and automation efforts across the Gas Organization.

Key Responsibilities

Performance Reporting & Analytics

- Design and maintain dashboards, scorecards, and performance tracking tools using Power BI, Excel, and other visualization platforms.

- Collect, analyze, and report on operational, and compliance data across all Gas departments.

- Support the development and publication of ad/hoc, monthly and quarterly performance reports, including executive summaries and department level scorecards.

- Build and manage SQL-based queries and data pipelines to support reporting and analytics needs.

Business Analysis & Decision Support

- Analyze trends, variances, and performance drivers to identify opportunities for improvement.

- Support special projects and ad hoc analyses focused on specific business units, programs, or regulatory or compliance requirements.

- Collaborate with stakeholders to define KPIs, service level commitments, and productivity metrics.

- Support long-term planning efforts by providing historical data analysis and scenario modeling.

Process Improvement & Collaboration

- Partner with Senior analysts and business leaders to identify and implement process improvements.

- Participate in cross-functional projects aimed at enhancing data quality, system integration, and reporting efficiency.

- Provide technical and analytical support for initiatives involving people, process, or technology changes.

Qualifications

Technical Skills

- Proficiency in Power BI (data modeling, DAX, visualization design).

- Strong SQL skills for querying and manipulating large datasets.

- Advanced Excel skills; familiarity with VBA, Python, or other scripting languages is a plus.

- Ability to translate business requirements into technical solutions.

Education

- Bachelor’s degree in Data Analytics, Engineering, Business, Finance, Economics, Mathematics or a related field.

- Master’s degree or MBA preferred but not required.

Experience

- Minimum of 5 years of experience in data analysis, business intelligence, or performance management.

- Demonstrated experience working with cross-functional teams and communicating with all levels of management.

- Prior experience in utilities, energy, or regulated industries is a plus.

Competencies:

Build trusting relationships

Manage and develop people

Foster teamwork and cross-functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

Compensation and Benefits:

Eversource offers a competitive total rewards program.

 

Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive.

The annual salary range for this position is:

$84,660.00-$94,070.00

Worker Type:

Regular

Number of Openings:

1

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

EEO Statement

:

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor