Manager, Operations Analysis and Performance Support

Southwest Power Pool (SPP) is about more than power. We’re about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas’ Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on!

We have a core ideology here at SPP that we stand by: Do the right thing, for the right reason, in the right way.

We believe in supporting our employees through a fantastic benefits package:

- Competitive and transparent pay with bonus opportunities

- Excellent insurance package including three great medical plans to choose from, employer-paid short-term disability, long-term disability, and life insurance

- Relocation bonus (if applicable)

- Hybrid working environment for positions that are eligible

- Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a pension (defined benefit plan) fully funded by SPP

COMPENSATION INFORMATION

The salary range(s) represents our good faith estimate for the role at this time. While we strive to provide competitive and transparent compensation, there may be circumstances where an offer is above or outside of the listed range. We are open to discussing salary expectations with qualified candidates considering factors such as the candidate's qualifications, skills, competencies, experience and geographic location will all be considered during the hiring process.

Salary range - $ 125,800 - $ 163,550

Join our team as the Manager, Operations Analysis and Performance Support!

The Manager, Operations Analysis and Performance Support plays a pivotal role in leading and managing the company’s operations analysis and performance support functions. This role requires a strategic, hands-on leader capable of managing complex projects, facilitating collaboration across departments, and delivering innovative training and performance support solutions. The successful candidate will have strong management, analytical, and communication skills and will thrive in a fast-paced environment with high demands and tight deadlines.

Key Responsibilities:

- Develop and execute strategic plans for operations analysis and performance support programs.

- Manage and improve training, performance support tools, and workflow processes for operations personnel.

- Lead and supervise a team, including hiring, coaching, and conducting performance reviews.

- Collaborate with HR and vendors to facilitate staff development and training initiatives.

- Analyze competency gaps and performance deficiencies to recommend effective support solutions.

- Provide consultation to operations management on staffing, training, and talent development.

- Coordinate cross-functional efforts to ensure alignment with reliability policies and regulatory compliance.

- Oversee project management of operations analysis and support processes, ensuring timely and quality outcomes.

- Monitor and evaluate program effectiveness using data-driven metrics and feedback.

To be successful as the Manager, Operations Analysis and Performance Support we're looking for:

- Bachelor’s degree in engineering, computer science, business administration or related field (additional related experience may be considered in lieu of degree requirement)

- Ten (10) years of training leadership experience; or 6 years of experience obtained in a responsible role involved with training in the electric utility industry or in a responsible role involved with system operations

- Demonstrated leadership skills

- Strong facilitation skills

- Excellent oral and written skills Excellent organizational skills

- Extensive understanding of the systematic approach to training, performance support, project management, and job tasks analysis and assessment

- Working knowledge of NERC Reliability Standards, SPP Criteria, SPP Market Protocols, the SPP OATT, and FERC regulatory orders of regional significance to SPP

- Flexibility and the ability to function with constantly changing and multiple priorities

- Ability to analyze and resolve complex problems through a stakeholder process

- Understanding of, compliance with and enforcement of SPP Policies and Procedures

Preferred:

- Advanced degree in related field of study

Position Type and Expected Hours of Work:

- This is a full-time position. Days and hours of the workweek are Monday through Friday; 8:00 a.m. to 5:00 p.m. Working extended hours may be required.

Travel Requirement:

- This position requires moderate travel (approximately 10-15%)

SPP is an Affirmative Action and Equal Opportunity Employer of individuals with disabilities and protected veterans and is committed to excellence. If you need a reasonable accommodation for any part of the employment process, please contact us at HR@spp.org and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).

At SPP we believe in a culture of belonging. Learn more here: Culture of Belonging - Southwest Power Pool .

Full job descriptions will be made available to those selected for an interview.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.