GenServe

Operations Manager

Coral Springs, FL

Full-time

$75,000

About This Job

Job Overview

The Operations Manager will oversee 24/7/365 company operations, driving customer experience enhancement, growth, profitability, and operational excellence. This role involves managing processes, ensuring data accuracy, fostering team development, and building strategies to reduce churn, improve satisfaction, and optimize revenue. The Operations Manager will champion efficiency and engagement within the team, ensuring alignment with company values of quality and satisfaction.

Key Responsibilities

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Process Discipline and Improvement: Analyze and implement effective operational processes with a high attention to detail that drive productivity, improve performance, and develop strategies for enhancement to optimize efficiency.

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Team Leadership: Supervise, recruit, train, and mentor operations staff, fostering a collaborative and high-performance work environment.

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Performance Metrics: Establish and monitor key performance indicators (KPIs) to assess operational performance, identify and action areas that need improvement.

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Cross-Department Collaboration: Work closely with other departments to align operations with overall business goals.

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Vendor and Inventory Management: Oversee relationships with suppliers and service providers to ensure quality service delivery, cost-effectiveness, inventory planning and accuracy at all sites including remote locations.

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Compliance: Ensure adherence to industry regulations, safety standards, and company policies.

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Reporting: Prepare and present accurate and detailed reports, highlighting successes, areas needing attention and corrective action

Qualifications

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Experience: Minimum of 5 years in field service roles, with at least 2 years in a leadership capacity.

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Education: Degree or certification in a relevant technical field or business management or similar work experience.

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Skills: Proficient with scheduling software, service management platforms, and office tools like Excel and Word.

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Certifications: Certifications in safety, technical fields, or field service management are a plus.

Job Type: Full-time

Pay: From $75,000.00 per year

Benefits:

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401(k)

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401(k) matching

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Dental insurance

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Employee assistance program

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Health insurance

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Life insurance

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Paid time off

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Referral program

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Vision insurance

Schedule:

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8 hour shift

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Monday to Friday

Work Location: In person