Operations Clerk

Job Description Position Summary:

The ideal candidate will have strong organizational and problem-solving skills and be adaptable in a fast-paced environment with shifting priorities. Success in this role requires the ability to handle multiple tasks efficiently while maintaining accuracy and delivering excellent customer support.

- Prepare and process daily customer invoices

- Manage customer service calls, emails, and voicemails, including timely follow-up

- Perform high-volume data entry with accuracy and efficiency

- Provide backup support for the main phone line

- Dispatch loads to customers while balancing multiple priorities

- Multi-task effectively with strong attention to detail in a fast-paced environment

- Ensure accuracy and quality while meeting both customer and driver needs

- Maintain professionalism, fairness, and respect in all workplace interactions

- Demonstrate reliability, consistent attendance, and accountability in handling responsibilities

- Remain composed and productive under pressure, effectively managing escalations and time-sensitive issues

- Exhibit initiative, sound decision-making, and strong problem-solving abilities

- Collaborate effectively with diverse individuals and adapt to varying situations

- Apply knowledge of DOT regulations to daily operations

- Utilize multiple tools and resources to optimize scheduling and workflow

Qualifications and Skills:

- 2 years of customer service, billing, and/or dispatch

- Exceptional communication skills with internal and external customers

- Strong organizational skills with the ability to multi-task

- Excellent time management skills and the ability to prioritize work

- Attention to detail and problem-solving skills

- Contribute to team effort

- Computer knowledge

- Heavy Microsoft Office experience is a must

- Excellent written and verbal communication skills

Job Type: Full-time; Monday – Friday 7:00am – 4:00pm, with an hour break

Lard Oil Company has been proudly affiliated with ExxonMobil for over 100 years and has built a reputation as the Premier Partner for Smart Lubricant & Fuel Solutions. Leveraging experience with leading edge technology, Lard Oil Company partners with key customers to identify targeted strategic areas to advance customer productivity. Providing lubricants, fuels, engineering services and equipment to the industrial, commercial and automotive sectors is core to Lard Oil Company. Lard Oil Company continues to grow by providing an excellent service experience and superior products that increase the success and profitability of their customers. We offer service to the wholesale, fleet fueling, reliability services, retail, and food service departments. All the employees of Lard Oil Company work diligently to remain the performance and quality standard in their industry.

Lard Oil Company has been proudly affiliated with ExxonMobil for over 100 years and has built a reputation as the Premier Partner for Smart Lubricant & Fuel Solutions. Leveraging experience with leading edge technology, Lard Oil Company partners with key customers to identify targeted strategic areas to advance customer productivity. Providing lubricants, fuels, engineering services and equipment to the industrial, commercial and automotive sectors is core to Lard Oil Company. Lard Oil Company continues to grow by providing an excellent service experience and superior products that increase the success and profitability of their customers. We offer service to the wholesale, fleet fueling, reliability services, retail, and food service departments. All the employees of Lard Oil Company work diligently to remain the performance and quality standard in their industry.