Operational Process Analyst

About the Role

Responsible for analyzing and improving operational processes in the System Operations department. Will collect and analyze data related to operational performance, prepare detailed reports, and identify trends while sharing best practices and recommending new methodologies. Works to query, analyze, and interpret data from KUB enterprise IT systems, including geographic data, operational/utility system data, customer data, meter data to identify trends or patterns in complex data sets. Focuses on improving data quality and extracting value from big data sets by identifying trends and patterns. Uses querying languages like SQL and Python, as well as other tools such as Excel and ESRI products to produce results in Power Bi dashboards, reports, etc. Responsible for coordinating with staff and other departments daily for coordination and collaboration on metrics and reporting. Will assist with emergency restoration events, as needed. In addition to the minimum requirements, this role requires the individual to be well-organized, have strong attention to detail to ensure accuracy and consistency, excellent verbal and written communication skills, ability to convey complex findings to both technical and non-technical stakeholders, ability to work cooperatively and respond to inquiries on time, flexibility to adapt to changing requirements and the ability to learn and use new tools and techniques, and the ability to work independently as well as on a team.

Physical Requirements

Sedentary Work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.

Minimum Requirements

Please note that due to our internal education requirements, this position will not support H-1B immigration status; we are unable to provide immigration sponsorship for and/or based on this position.

Preferred Requirements

About The Selection Process

Phase 1 – Apply online at www.kub.org

Phase 2 – Experience, training, and education evaluation

Phase 3 – Interview with department representatives

Phase 4 – Written, performance, and behavioral exercises

Phase 5 – Background Investigation

Phase 6 – Physical assessment and/or drug screen*

If special accommodations are needed at any phase of the selection process, please notify Human Resources in advance.

Knoxville Utilities Board is an Equal Opportunity Employer