Business Process Analyst II

Business Process Analyst II

Location: Hybrid within service area locations of DE, MD, PA, VA, OH, GA, NC or FL

What makes us great…

At the heart of our Company is a dedication to delivering energy that drives progress. We put people first, work to keep them safe and build trusting relationships

Your role in our success:

The Business Process Documentation Analyst supports Customer Care Operations by achieving daily operational targets and handling day-to-day tasks for the Excellence and Support team across Chesapeake Utilities and its subsidiaries. This role will include the creation, organization, maintenance of the company’s policies, procedures, guidelines and other related documentation (e.g. workflows, job aids, forms, etc.) across multiple departments.

This position collaborates with key stakeholders in the business units to gain a thorough understanding of each area’s operations and write clear and concise standard operating procedures (SOPs) that will guide team members in their day-to-day operations. They will identify inefficiencies and areas of improvement in existing processes and develop new processes using improvement methodologies. Mentors Level 1 Analyst.

What you'll be working on:

Who you are:

Benefits/what’s in it for you?

Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, disability or veteran status, among other factors. Applicants with a disability that need assistance applying for a position may email careers@chpk.com.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.