O&M Specialist

O&M Specialist - Removals, Reinstalls & Re-Roofs

Job Level: Specialist

Location: Orem Utah

Shift: Full-Time

Department: Operations, Work Orders

Division: Blue Raven Solar

Benefits: Full-time employees are eligible for Health, Dental, Vision, & Life and Accident insurance, an HSA Savings Account, and the opportunity to receive stock options.

We are seeking a highly organized and proactive Work Order Specialist to manage the booking and coordination of solar removals and reinstalls (R&Rs), while identifying and supporting roof replacement sales opportunities. This role bridges customer service, project scheduling, and operational coordination to ensure a seamless process from work order creation to project completion. This combines a primary emphasis on solid Operational coordination with sales and commission potentials available.

Key Responsibilities Work Order Management - Receive, create, schedule, and manage R&R work orders from initiation to completion. - Ensure accurate data entry and documentation in internal systems. - Track and update project statuses and timelines. Scheduling & Coordination - Book and coordinate R&R appointments with customers, field crews, and subcontractors. - Optimize crew schedules to minimize downtime and maximize efficiency - Coordinate permitting, inspections, and materials as needed. Customer Communication - Serve as the main point of contact for R&R customers throughout the project lifecycle. - Provide timely updates on scheduling, project status, and next steps. - Handle escalations and resolve scheduling conflicts professionally. - Take payment and occasionally negotiate with customers on pricing. Roof Sales Opportunity Support - Identify potential roofing needs during R&R coordination. - Qualify leads for roof replacement or repair and offer reroof options (quotes are automated and easy to offer). - Assist in preparing basic estimates or proposals when required. Collaboration & Reporting - Work closely with operations, installation teams, and subcontractors to align timelines and project goals

Qualifications Required: - Proven experience in project coordination, scheduling, or work order management (solar, roofing, or construction preferred). - Strong organizational and multitasking skills with attention to detail. - Excellent communication skills, both verbal and written. - Proficiency in scheduling tools, CRM systems, and MS Office Suite/Google Workspace. Preferred: - Knowledge of solar PV systems and roofing practices. - Experience in a customer-facing role with a focus on service quality. - Ability to read basic plans, permits, or work scopes.

Key Competencies - Exceptional time management and problem-solving abilities. - Strong sense of accountability and follow-through. - Customer-centric mindset with a focus on building trust. - Ability to identify upselling opportunities without compromising customer experience.