O&M Service Sales Representative

Description:

Sales & Revenue Generation

- Sell solar service packages, maintenance plans, monitoring and system add-ons to residential and commercial customers.

- Conduct cold calls and outbound outreach to generate new business leads.

- Manage incoming services leads from phone calls, web inquiries, and referrals.

- Provide detailed service proposals, explain product benefits, and overcome objections.

- Negotiate and secure signed contracts and work orders.

Customer Management

- Serve as the primary point of contact from initial inquiry through project completion.

- Conduct follow-up calls to ensure customer satisfaction and identify upselling opportunities.

- Maintain detailed records of all customer interactions and service requests in CRM.

Operations Coordination

- Schedule service appointments and dispatch field technicians in coordination with operations.

- Assign resources and adjust schedules to maximize efficiency and minimize downtime.

- Communicate daily job schedules, priorities, and updates to field staff.

- Monitor work order progress to ensure deadlines are met.

Administrative Duties

- Ensure all Service contracts are managed in the CRM pipeline and processed correctly.

- Track sales performance, service revenue, and operational efficiency metrics.

- Maintain accurate CRM records and reporting for all activities.

- Work on scheduling efficiencies to monetize daily activities and minimize re-rolls.

Requirements:

Qualifications & Skills

- Required:

- 2+ years of experience in sales, preferably in solar, renewable energy, or home services.

- Strong communication, negotiation, and closing skills.

- Proven ability to handle high call volumes and meet sales targets.

- Proficiency with CRM and scheduling software.

- Ability to manage multiple priorities in a fast-paced environment.

- Preferred:

- 4+ years of field service experience and solar design.

- Solar maintenance processes and management.

- Experience in field scheduling or dispatch coordination.

- Bilingual (English/Spanish) is a plus.

Compensation & Benefits

- Competitive base pay.

- Potential commission on sales and upselling.

- Health, dental, and vision insurance and 401(k) with company match.

- Paid time off and paid holidays.

- Ongoing training and professional development.