NCR Coordinator

Coordinating repair jobs with dispatchers and supply houses.

Communicating with the dispatchers daily regarding open dates.

Maintaining an schedule.

Entering jobs into a management database.

Communicate with customers to schedule and inform them of the progress of their repair.

Review jobs to verify that all paperwork and documents are complete and included in the jacket

Accurately enter customer information and equipment into system

Insure accurate and timely customer and vendor billing and payment processing.

Will be required to be available for emergency situations (nights, weekends, holidays).

Basic excel knowledge.

Interact with the followingteams: Service Techs, Customer Service, Credit, Outside Vendors

Provide backup service dispatching, and other service department functions as needed.

HVAC technical knowledge not required but preferred.

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.

Ability to read, create and interpret Excel, Word, PowerPoint, reports and presentations as well as industry and company specific programs.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardizations exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Sensory Requirements