Meter Maintenance Supervisor

PHYSICAL OFFICE LOCATION: PEC Haley Road Offices - 302 Haley Road, Johnson City, TX 78636

$47.56 Minimum Starting Base Pay* + KPI Bonuses + Competitive Benefits

- Qualifications may warrant greater starting base pay within the full pay range. Individual base pay is determined by experience, job-related skills, and relevant education or training.

Position Summary

This position is responsible for supervising and directing the operations of the meter maintenance staff, maintaining the accuracy and communication of commercial, residential and revenue meters.

Essential Duties & Responsibilities

- Train others in metering theory and applications

- Develop systems with provisions for continuity of operations during any disaster recovery or other emergency situations

- Maintain the accuracy and communication of all commercial and residential revenue meters

- Test equipment to ensure proper calibration and functioning

- Attend metering seminars and conferences

- Design and document complex metering schemes

- Use CIS to keep meter history and account data accurate

- Maintain CT/PT meter database

- Order meters for all applications within the company

- Resolve customer complaints and answer customers' questions regarding department management policies and procedures

- Supervise the work of office, administrative or customer service employees to ensure adherence to quality standards, deadlines and proper procedures, correcting errors or problems

- Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes

- Implement corporate and departmental policies, procedures and service standards in conjunction with management

- Discuss job performance problems with employees to identify causes and issues and work to resolve problems

- Teach and instruct employees in job duties and company policies or arrange for training to be provided

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- Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action

- Recruit, instruct and supervise subordinates

- Interpret and communicate work procedures and company policies to staff

- Develop and review operating procedures

- Develop and manage department budget

- Establish work priorities and activities

- Recommend promotions, transfers, hires and other disciplinary action

- Establish metrics and prepare monthly reports

- Coordinate activities with other departments

- Maintain the security of confidential information

- Stay abreast of advances in technology

- Demonstrate regular and prompt attendance

- Performs other related duties as necessary or assigned

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Supervisory and/or Leadership Responsibilities

A full range of supervisory activities, training, evaluation, counseling and recommendation for termination. This includes, but is not limited to, effectively communicating organizational policies and other information to subordinates, ensuring that employees have a clear understanding of their responsibilities.

Knowledge, Skills & Abilities

- Knowledge of business and management principles including strategic planning, resource allocation, leadership techniques and budgeting

- Knowledge of using computer systems, which may include setting up and using hardware and software programs, entering data or processing information

- Knowledge of principles and processes for providing customer service

- Skilled in monitoring and managing performance

- Skilled in establishing and communicating performance expectations and metrics

- Skilled in time management

- Skilled in prioritizing and managing changing priorities

- Skilled in anticipating, identifying, analyzing and resolving conflict and problems

- Ability to use computer systems and applications

- Ability to communicate effectively verbally and in writing

- Ability to listen and understand information verbally and in writing

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Minimum Qualifications - (Education, Experience)

- Bachelor’s Degree in Electrical Engineering or Electronics

- Five years of directly related experience

- Directly related experience may substitute for education

- Two years of supervisory experience

- Valid Texas Driver’s License

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

- The employee may be required to stand; reach with hands and arms, stoop and kneel

- The employee may be required to sit or stand for long periods of time

- The employee may be required to lift, carry, push, pull or move up to 25 pounds

- The employee may be required to travel

- Exempt employees receive a fixed bi-weekly salary to compensate them for all hours worked during each pay period

- This position may be required to work more than 40 hours per week

This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of essential duties and responsibilities shall not be held to exclude other duties that may be assigned based on the needs of the Cooperative.

Position Open Until Filled

Pedernales Electric Cooperative is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, protected Veteran status, age, or any other characteristic protected by law.