MES support analyst
Remote
Contract
$52,000-$52,000About This Job
MES On-Call Tier 2 Support
Location: Remote
Duration: 12+ Months
Summary:
•
Triage, investigate, resolve, and manage all Manufacturing Execution Systems (MES) ServiceNow tickets
•
Assist shop floor operators when escalated from Tier 1 to Tier 2 support
•
Maintain and develop MES Knowledge Base
•
Gather user requirements in relation to controlling and recording manufacturing activities and process improvements based on data from support tickets
•
Data Analysis of support tickets
•
Author updates and changes to Electronic Batch Records(EBR), following GxP and SDLC protocols, in collaboration with Site Tier 2 Support team
•
Advanced proficiency in Rockwell Manufacturing Execution System PharmaSuite is required
•
Expected to be a Subject Matter Expert in Life Sciences
•
Nights and weekends will be required
•
Rockwell PharmaSuite authoring experience
•
IT troubleshooting experience
•
ServiceNow management
•
Manufacturing IT applications awareness
Job Type: Contract
Pay: $25.22 per hour
Expected hours: 40 per week
Schedule:
•8 hour shift
8 hour shift
Work Location: Remote
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