Member Services Director

Member Services Director

Columbia City

Full-Time

$ 125000.00 - $ 135000.00

Annually

401k, Dental Insurance, Life Insurance, Medical Insurance, Vision

MEMBER SERVICES DIRECTOR

Department: Member Services

Reports to: CEO

FLSA Status: Exempt

Position Supervises: Member Services Representatives

POSITION SUMMARY

The Director of Member Services is responsible for leading the organization’s Member Services department to enhance member satisfaction, along with ensuring all goals and objectives for the department are met. The Director will champion a member-centric culture within the organization and work collaboratively with other departments to ensure seamless and positive member experience. The Department Director will provide leadership and guidance to its direct reports and represent the Member Services department in all organizational settings.

EDUCATION AND EXPERIENCE

Required: Bachelor’s degree or equivalent professional leadership experience.

Preferred: 3 to 5 years’ experience in a non-profit or membership-based organization. Certification in Customer Service or member engagement. Experience working with and understanding The NISC suite of software.

KNOWLEDGE

SKILLS

ABILITIES

JOB RESPONSIBILITIES Other reasonably related job duties may be assigned.

WORK ENVIRONMENT

Full-time employment that regularly occurs within business operating hours. Primarily working inside the office with the ability to work from home when days allow. Occasionally travels to meetings, including overnight, outside of the NREMC service area.

This position description is not intended to be all-inclusive. An employee will also perform other reasonably related business duties as assigned to fulfill the objectives of the cooperative.

NREMC reserves the right to revise or change the description and specifications as the need arises.

This position description does not constitute a written or implied contract of employment.