Director of Member and Energy Services

Lead the Future of Member Experience and Energy Innovation at SEC.

At Southside Electric Cooperative (SEC), we do more than deliver power, we empower people.

We are looking for a Director of Member and Energy Services who is passionate about people, powered by data, and inspired to build programs and services that make a real difference for the members and communities we serve. This is your chance to shape the future of member engagement, and the energy services provided here at SEC.

If you thrive on improving processes, mentoring high-performing teams, and delivering innovative, high impact solutions, we want to hear from you! Your leadership will be key in driving world-class customer service and bringing energy management programs to life.

What will you do if hired?

Our ideal candidate answers "yes" to the following questions:

+ Member service principles and best practices + Strategic planning and execution, with a focus on service improvement + Call center operations, including quality assurance and service level optimization + Familiarity with energy efficiency technologies, renewable energy systems, and demand response strategies

This is an exempt level position.

At Southside Electric Cooperative, our members are our priority. We are not intimidated by adverse situations, and we know extra hours will be necessary during emergencies. Like you, we are always ready to roll up our sleeves and get to work when the workload demands. While other businesses close their doors during inclement weather, we report to work to serve our members, any time, night, or day.

Benefits

Because SEC employees take great care of our members, we reward them with a very competitive salary and an excellent benefits package that includes:

NO RECRUITERS OR AGENCIES!

Documents to establish identity and employment eligibility are required. Offers of employment are conditional upon a negative alcohol and controlled substance test, as well as a successful background check.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

All qualified applicants will receive consideration for employment without regard to disability status, veteran status, or other legally protected status.

#Li-Onsite