South Texas Electric Cooperative, Inc.

Member Services Coordinatior - Nursery, TX / Salary Grade 12

LocationVictoria, TX
Job TypeFull-time
Salary$99,756-$158,579

About This Job

Acts as a liaison between South Texas Electric Cooperative (STEC) and its nine member cooperatives and between STEC and its neighboring TDSPs. Acts as direct point of contact for generation and load interconnections in support of STEC’s membership. Duties include being responsible for coordinating member request resolutions, which may include but not limited to: answering general questions about STEC, meeting with the member load customers and conveying needs for substation or transmission system improvements due to member needs.


Working Conditions


May frequently be required to walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Exerting up to 25 pounds of force occasionally with or without accommodation, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Ability to travel to and from work sites, meetings, training sessions or other business related events. May be required to work after hours to include weekends and holidays.


Essential Functions

Responds to the member cooperative’s wide range of requests.
Travels to member cooperative’s offices for meetings including general meetings and meetings pertaining to specific loads or requests.
Answers questions intelligently regarding electrical issues, project construction, timelines, and energy costs to the customer of the member cooperatives while attending member meetings.
Provides regular project status reports to the member cooperatives of projects and activities within their service territory.
Provides information to Engineering Department based on feedback from member cooperatives.
Represents STEC at economic development events in support of STEC’s membership.
Creates/submits reports to applicable personnel regarding findings during member visits.
Serves as the STEC representative on committees or working groups developed by members as requested.
Analyzes internal processes, recommends and implements procedural or policy changes to improve operations, such as supply changes or the disposal of records.
Oversees projects to improve efficiency, ensuring that programs meet environmental, health and security standards and comply with government regulations.
Maintains policies and procedures for large load interconnection.
Prepares and negotiates facility and financial security agreements between STEC and member load customers.
Maintains a list of available training resources available to members.
Analyzes proposed legislation, regulations or rule changes to determine how Cooperative services could be impacted.
Delivers presentations explaining the STEC power bill and meter access software to members and their staff as requested.
Compiles data and provides reports to customers, the Cooperative and Board of Directors as requested.
Develops and measures key performance indicators to determine and improve the effectiveness of all member service activities.
Maintains current technical skills and applies new knowledge to management tasks for the improvement of the member service activities.
Develops and maintains constructive and cooperative working relationships with stakeholders.
Identifies opportunities to add value beyond problem resolution to relevant business areas.
Evaluates financial aspects of services, such as budgets, expenditures research and development appropriations, return-on-investment and profit- loss projections.
Utilizes forecasting or strategic planning ensuring the sale and profitability of services, analyzing business developments and monitoring market trends.
Develops, negotiates, and maintains interconnection agreement documents between STEC and neighboring TDSP’s and interconnecting generators.
Performs other duties, tasks and special projects as assigned.


Education

High School Diploma or equivalent
Bachelor’s degree preferred


Experience

3 - 5 years’ experience working in power delivery or industrial electrical environment preferred


License & Certification


Valid Texas Driver License


Testing

Criminal background check
Non DOT drug test
MVR


Other

MS Office Programs
MS Dynamics
Knowledge of the Cooperative Model
Knowledge of electrical systems


Notice of Equal Opportunity Employment


We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. We fully consider all qualified applicants including those with a criminal history.


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