Manager of Metering Services

Flexibility Option: Remote Position

Job Req Id: 30834

Description:

Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you’re empowered to make decisions, find solutions and receive rewards for your hard work.

This position will be located in: Avoca, IA Or any location within the US - Remote

Application Deadline: Posted until filled.

Please note that the position may be filled before or after the listed application deadline. Applications will only be accepted while the posting remains active.

Job Summary

The Manager of Metering Services is responsible for leading a team that provides utility field services including meter deployment, meter testing, AMI/AMR installations, panel meter upgrades, and load control device inspections. This role oversees daily field operations with a strong focus on safety, quality, and efficiency, while ensuring positive customer experiences. This position owns the Profit & Loss (P&L) for assigned projects, overseeing budgets, forecasts, job costing, and profitability. Drives strategic growth by expanding service capabilities, developing customer relationships, and implementing operational improvements.

Responsibilities

Essential Functions

- Supervises and coordinates daily field operations including scheduling, routing, and quality control.

- Champions and enforces safety standards, ensuring compliance with OSHA and utility requirements.

- Manages P&L: oversees budgets, forecasts, job costing, and margin performance.

- Achieves production and quality goals while maintaining customer satisfaction.

- Hires, develops, and coaches field supervisors and crews; oversees onboarding and training programs.

- Builds and maintains relationships with utility customers; resolves escalations and oversees project closeouts.

- Establishes and monitors KPIs covering safety, productivity, quality, and financial performance.

- Oversees specialized services including meter testing, AMI/AMR programming, panel upgrades, and load control device inspections.

- Proactively identifies new sales opportunities within existing accounts and develops strategies to expand utility customer relationships.

- Partners with Account Managers and Technical Sales Engineers to drive revenue growth through solution selling and cross-selling of services and products.

Non-essential Functions

- Assists with business development by contributing to proposals, pricing, and resource planning.

- Identifies and implements process improvements, technologies, and tools to improve efficiency.

- Supports logistics planning, forecasting, and inventory reconciliation of meters and materials.

- Participates in industry groups and training to stay current on trends and standards.

- Performs other duties as assigned by supervisor or designate.

Qualifications

- Bachelor’s degree in business, engineering, construction management, or related field preferred.

- 5+ years of equivalent experience, including demonstrated leadership responsibilities required.

- Minimum 3 years management experience in utilities, construction, or technical field services required.

- Proven experience managing budgets and P&L responsibilities preferred.

- Knowledge of AMI/AMR installation, meter testing procedures, and commissioning processes.

- Strong working knowledge of PC for Windows, Microsoft Office, internet, email, and SAP software preferred.

- Valid drivers license with ability to travel regionally.

Skills and Abilities

- Strong communication and interpersonal skills and the ability to build and maintain relationships.

- Ability to work with and indirectly lead others.

- Strategic thinker and ability to analyze and solve problems quickly.

- Ability to manage priorities with minimal supervision.

- Ability to present in front of audiences.

- Excellent interpersonal, written, and verbal communication and reading skills.

- Ability to effectively plan, organize, and manage priorities effectively.

- Excellent customer service skills include being competent, accurate, responsive, and engaged.

Physical Requirements

Frequency at which you would carry/lift in a typical day:

Occasionally 0 – 33% Frequently 34 – 66% Continuously: 67 – 100%

- Lift from Waist:

- < than 10 lbs. - Not at all

- 10 to 25 lbs. - Not at all

- 26 to 50 lbs. - Not at all

- 51 to 75 lbs. - Not at all

- 75 to 100 lbs. - Not at all

- 100+ lbs. - Not at all

- Lift from Floor:

- < than 10 lbs. - Frequently

- 10 to 25 lbs. - Frequently

- 26 to 50 lbs. - Occasionally

- 51 to 75 lbs. - Not at all

- 75 to 100 lbs. - Not at all

- 100+ lbs. - Not at all

- Carried for Distance:

- < than 10 lbs. - Not at all

- 10 to 25 lbs. - Not at all

- 26 to 50 lbs. - Not at all

- 51 to 75 lbs. - Not at all

- 75 to 100 lbs. - Not at all

- 100+ lbs. - Not at all

Physical Activity

Frequency at which you would do the following in a typical day:

- Sitting (a continuous period of being seated) - Continuously

- Standing (for sustained periods of time) - Frequently

- Walking (moving about on foot to accomplish tasks) - Frequently

- Bending/stooping (downward and forward) - Occasionally

- Crawling (moving about on hands and knees or hands and feet) - Not at all

- Climbing/Walking Stairs (ascending or descending) - Frequently

- Reaching (extending arms in any direction) - Frequently

- Crouching/squatting (bending the body downward and forward by bending leg and spine) - Occasionally

- Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally

- Balancing (maintaining body equilibrium to prevent falling) - Occasionally

- Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Continuously

- Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Occasionally

- Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally

- Grasping (Applying pressure to an object with the fingers and palm) - Continuously

- Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Continuously

- Talking (expressing or exchanging ideas by means of the spoken word) - Frequently

- Driving (the control and operation of a motor vehicle) - Occasionally

- Desk work (work usually performed at a desk) - Continuously

- Use of a computer - Continuously

- Use of a telephone - Continuously

- Hearing (Perceiving the nature of sounds at normal speaking levels) - Continuously

- Exposure (to adverse weather & temperature conditions) - Occasionally

- Travel (travel needed to perform job duties) - Frequently

Additional Information

This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer’s discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation. Salary range $89,000-$120,000 based on experience.