Supervisor, Customer Meter Services

About Us National Grid is hiring a Supervisor, Customer Meter Services for our Gas Field Operations in Brooklyn, NY.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

The Supervisor is responsible for the safety, reliability, security, and integrity of the gas distribution system through the daily supervision and organization of operations personnel in order to complete job tasks while complying with company, departmental and regulatory policies, procedures and statutory requirements. Supervises both internal and contracted personnel to assure the timely and cost-effective completion of work within the area of responsibility.

- Supervise a workforce through coaching, counseling and team building to ensure tasks are carried out in an efficient manner.

- Oversee the operational workload of team to ensure allocated resources are fully utilized in order to deliver against agreed upon work plan and execute work activities within planned unit and budget cost.

- Ensure supervised teams comply with safety standards, policies and processes in order to ensure a safe working environment and minimize risk for all staff.

- Review, ensure accuracy and execute the approval of area purchase orders, invoices and payroll activities.

- Execute all work tasks in compliance with all Company, Federal and State policy and regulatory requirements.

- Build good working relationships with internal & external customers and manage the day-to-day relationship with them in order to understand their requirements and deliver appropriate solutions within National Grid policies and processes.

- Monitor the performance of allocated staff including issues relating to sickness, discipline and poor standards of work in order to ensure that work is performed efficiently and effectively.

- Act as the first point of contact for multiple internal stakeholders and outside agencies in order to provide support and ensure National Grid delivers against service level agreement.

- Promote and implement best practices in order to ensure all work tasks achieve high productivity and low costs.

Supervisory/Interpersonal- Experience Required

- Support achievement of goals including operational targets, mandated objectives, budget goals, emergency response, field collections, meter reading/AMR, investigations and safety.

- Support continual development of union workforce by conducting Safety Assessments (SUSA's), coaching, performance assessment and appraisal.

Qualifications

- Bachelor's Degree or 5 – 8 years relevant experience.

- A valid driver's license is required.

More Information

Please be advised that due to the nature of this position, incumbents are subject to federal Drug & Alcohol safety regulations governing US Department of Transportation ("DOT") covered positions, including the Federal Motor Carrier Safety Administration (FMCSA) and Pipeline Hazardous Material Safety Administration (PHMSA). As such, the Company’s testing programs and policies regarding the use of federally prohibited drugs or alcohol, for recreational or medical purposes, will remain in effect for these safety-sensitive, DOT covered positions.

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.