Manager of Customer Service & Logistics

Summary:

TETRA Technologies, Inc. is a global organization whose foundation and strength comes from the drive and dedication of our team members. We value equal employment opportunity to stimulate creativity and innovation in our workforce as we use our collective talents to develop unique solutions to address the world's energy challenges.

Founded in 1981, TETRA (NYSE: TTI) is an energy services and solutions company focused on developing environmentally conscious services and solutions that help make people's lives better. With operations on six continents, the Company's portfolio consists of Energy Services, Industrial Chemicals, and Critical Minerals. In addition to providing products and services to the oil and gas industry and calcium chloride for diverse applications, TETRA is expanding into the low-carbon energy market with chemistry expertise, key mineral acreage, and global infrastructure, helping to meet the demand for sustainable energy in the twenty-first century.

Visit the Company's website at www.onetetra.com for more information or connect with us on LinkedIn.

Essential Duties:

- Oversee customer service operations to ensure timely, accurate, and professional responses to inquiries, orders, and complaints.

- Develop and implement customer experience strategies to enhance satisfaction, retention, and brand loyalty.

- Lead, coach, and develop customer service teams across regions or departments.

- Direct end-to-end logistics operations including shipping, receiving, transportation, and distribution.

- Collaborate with procurement, planning, and warehouse teams to ensure on-time delivery and inventory accuracy.

- Establish relationships and negotiate contracts with carriers, 3PLs, and logistics vendors.

- Monitor and optimize freight spend, shipping schedules, and transit time to meet service-level targets.

- Ensure compliance with DOT, OSHA, and import/export regulations.

- Align logistics and customer service functions with broader business goals (sales, operations, finance).

- Lead initiatives to improve order fulfillment, reduce errors, and drive cost-efficiency.

- Analyze operational data and customer feedback to recommend and implement process improvements.

- Develop and manage department budgets, forecasts, and performance KPIs.

- Recruits and maintains suppliers that provide high quality products and services at a better price while maintaining the highest code of ethics and conduct

- Prepares and issues purchase orders and change notices.

- Reviews purchase order claims, contracts, and invoices for conformance to company policy.

Requirements:

- EDUCATION: Bachelors’ Degree in Business or related field

- EXPERIENCE: 10+ years’ experience

- LICENSES/CERTIFICATIONS: CPMS or alternative Supply Chain certificate is a plus

- TRAVEL: 20%

- OTHER:

- Submit to and satisfactorily complete pre-employment background, medical, alcohol, and drug screening

- Must possess a valid Driver’s License

Work Environment:

The requirements are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

While performing the duties of any field-based position, an employee may be exposed to various outside weather conditions including but not limited to rain, humidity, snow, and/or heat during daytime hours and/or nighttime hours. The noise level in this work environment is usually moderate to loud for extended periods of time.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.