Customer Service & Planning Manager
Customer Service & Planning Manager
London, ON
full timeOn-site
Oil and Gas
About This Job
Canduct Industries is a leading manufacturer in electrical insulation, primarily used for cooling for oil cooled transformers. Our team is expanding, and we are looking for a Customer Service & Planning Manager in London, ON.
If you are looking to join a company with a friendly atmosphere, and a passionate team with limitless potential, Canduct Industries may be a perfect fit for you.
We offer:
•
Excellent growth and advancement opportunities.
•
Company provided PPE and shoe allowances.
•
Clean and safe work environment.
•
On the job training.
•
Overtime opportunities.
•
Company social events.
•
Competitive compensation package.
•
Benefit package.
•
Generous DPSP and RRSP programs.
•
Employee and Family Assistance Program.
•
Potential for annual bonus.
•
Salary starting from $91,000 annually
Job Responsibilities:
•
Manage the Customer Service and Production Planning teams
•
Build and maintain direct customer interface to ensure customer satisfaction
•
Develop and maintain production planning processes
•
Continually seek process improvements for higher efficiency
•
Track performance measures to assess staff performance and process effectiveness
•
Manage internal design and/or drawing reviews for new projects
•
Manage transition of new customer onboarding
•
Ensure compliance of company policies and established processes
•
Ensure output meets quality standards.
•
Ensure all health and safety precautions are taken, policies are followed and enforced.
•
Conduct additional duties necessary.
Accountabilities:
•
OTD to Customer Promise Date
•
Job (Kit) Count to Forecast
•
Sales $ to Forecast
•
Sales $ to Customer Agreement/Contract
•
Customer Satisfaction
Qualifications & Skills:
•
College diploma or University degree in Engineering or business-related field
•
5-10 years’ experience in customer service supervisor / manager role in a mid to high volume manufacturing environment
•
Effective and positive verbal and non-verbal communication
•
Strategic thinker and problem solver
•
Highly organized and detail-oriented
•
Ability to prioritize work and effectively manage time
•
High level of proficiency with MSOffice applications (Excel, Word, PowerPoint).
•
Some experience with the use of planning tools (i.e.: MS Project or other)
•
Ability to read CAD / technical drawings
•
Experience with multi-level bills of material
If this sounds like an opportunity for you, apply today!
Canduct Industries will accommodate candidates under the AODA legislation in all aspects of the hiring process. Please notify us if accommodation is required.
We appreciate all candidates who apply for this role. Please note all only qualified applicants will be contacted and we do not accept walk-ins or phone inquiries.
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