Manager, Customer Advocates NE

About us

Superpowered. Meaningful work. Human impact. A story we're proud to tell. This is what matters to us at National Grid. In a world of complexity and unanswered questions, there is one thing we're certain about: the power of our people. Join us in our goal to deliver 100% fossil-free heat to our customers by 2050!

National Grid is hiring a Customer Advocates Manager for New England, based in Northborough, MA.

This is a Hybrid Role - Must live within a commutable distance to our locations

Job Purpose

The Manager for the Customer Advocate team, within the Customer Advocacy & Success team, will lead a team of eight Customer Advocates in Massachusetts, focusing on supporting National Grid’s most vulnerable customers (Low-to-Moderate Income and Environmental Justice Communities). The team develops targeted strategies for increasing the customers knowledge and access to assistance programs via customer facing events. This team is pivotal in fostering relationships with external support agencies and advocacy groups, driving awareness and engagement with programs that help income-eligible customers manage their energy costs. The Manager serves as the internal voice for these customers; leading the team in working cross functionally to ensure vulnerable customers needs are reflected in company strategies and offerings. Additionally, the manager will be responsible for: creating short and long-term outreach strategies, managing stakeholder relationships, supporting rate case filings related to outreach and assistance programs, partnering with marketing on creating educational handouts, and tracking the effectiveness of energy savings events for customers.

Key Accountabilities

Qualifications

Required:

Preferred:

More Information

#LI-JF1

#LI-HYBRID

Salary

$133,000 - $157,000 a year

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.