Loading Support Services Analyst

At Motiva, our employees' energy, passion, and dedication to excellence are what make us who we are and what allows us to generate energy that makes a house a home, gets us from point A to point B, and enables our health and wellbeing. We invest in every aspect of our employees' lives because, at Motiva, our people matter.

Headquartered in Houston, Texas, Motiva refines, distributes and markets petroleum products throughout the Americas. The company's Port Arthur Manufacturing Complex in Port Arthur, TX, is comprised of North America's largest refinery with a total throughput of 720,000 barrels per day, the largest base oil plant in the western hemisphere, and an integrated chemical plant. Under exclusive long-term brand licenses with Shell and Phillips 66 (for the 76® brand), Motiva's commercial operations supply more than 12 billion gallons of fuel to customers annually. Motiva is wholly owned by Aramco, one of the world's largest integrated energy and chemicals companies.

Loading Support Services (LSS) provides 24-hour technical support to ensure our customers can purchase fuel products safely and successfully. The analyst is responsible for monitoring systems to ensure customers are accurately set up to load product, diagnosing real time issues at distribution terminals, develop reporting and analytics which support business operations, and last, manage our terminal status communications which notify stakeholders of maintenance or supply related downtime. Operationally, the analyst interacts with and supports our demand/scheduling team daily with inventory and allocation management. In addition, the analyst will coordinate and support various departments of the business with reporting, analytics, and cross functional projects (including Pricing, Optimization, Sales, Finance, Scheduling, Demand Forecasting and Business Operations).

- Deliver top tier customer service to Motiva customers

- Provide first level support (24 x 7, 365 days a year) for all Distribution Terminals

- Monitors various systems to provide technical support, track inventories, and manage allocations

- Monitors communication of data coming in and going out to our distribution terminals

- Identifies and analyzes issues/problems to determine the appropriate level of response or involvement needed from other support groups

- Prioritizes problems and responds to them according to the business urgency

- Develop reporting for operational & management analysis as well as ad hoc reporting requests

- Analyze large amounts of data and present it in a way that provides value & actionable insights

- Understand and support the following business functions: Fuel Sales & Marketing, Optimization, Pricing, Scheduling and Demand Forecasting.

Experience and Qualifications:

- Bachelor's Degree required. Relevant professional experience in Supply Chain, Logistics Management, or Operations may be considered in lieu of the education requirement

- Must be willing and able to work shift work on any day of the week, including weekends and holidays. Typical shift structure 0600-1400, 1400-2200, 2200-0600

- High competency level in Microsoft Office products (Excel, Word, Outlook, and PowerPoint)

- Strong verbal and written communication skills

- Ability to multi-task and manage varying priorities

- Ability to deliver results through others

- Motived to work on multiple projects simultaneously, both in a team and individual atmosphere

Preferred Education and Experience

- Bachelor's Degree required. Relevant professional experience in Supply Chain, Logistics Management, or Operations may be considered in lieu of the education requirement

- Must be willing and able to work shift work on any day of the week, including weekends and holidays. Typical shift structure 0600-1400, 1400-2200, 2200-0600

- High competency level in Microsoft Office products (Excel, Word, Outlook, and PowerPoint)

- Strong verbal and written communication skills

- Ability to multi-task and manage varying priorities

- Ability to deliver results through others

- Motived to work on multiple projects simultaneously, both in a team and individual atmosphere