Operational Support Specialist

The Operational Support Specialist

is responsible for supporting all sales groups for obtaining and maintaining all customer setup information, properly inputting data, maintaining accurate records, and administering customer allocations.

This position is based at our headquarters in Waltham, MA. We offer a hybrid work environment which includes working three days a week in the Waltham office.

For over 90 years Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, Global Partner’s integrated network of businesses delivers value day-in and day-out to our guests and customers across the US. At Global Partners we embrace the future, investing in energy transition with initiatives like GlobalGLO and supporting the communities in which we operate with our charitable work.

We are excited for the next 90 years at Global Partners and what innovative new ideas we can bring to our guests and customers in the future. We’re looking for passionate people with great ideas to contribute to our company’s future. If you’re motivated by what’s next, Global Partners can provide you with the opportunities to push your career to the next level.

The Types of “Energy” You Bring

- Excellent written and verbal communication skills.

- You are self-motivated and like to take initiative.

- You are a team player with a positive attitude.

- You have strong time management skills.

“Gauges” of Responsibility

- Partners with internal and external contacts to obtain all new customer setup information, including but not limited to taxes, pricing and other customer related information; ensures all records are obtained and processed within the defined timelines.

- Coordinates with other suppliers as applicable to ensure full setup for terminals.

- Understands system requirements and processes; properly inputs and maintains all customer setup information in the legacy and terminal automation systems.

- Handles internal and external inquiries and issues as related to customer setup information; researches and resolves all issues; further escalates issues to manager as appropriate.

- Serves as the point of contact for customers with allocation and loading issues; researches and resolves all issues; further escalates to management as appropriate.

- Communicates directly with all clients and maintains key customer relations.

- Compiles reports on customer setups as needed.

- Authorized carriers to pull off of accounts; and ensures data is tied to appropriate accounts.

- Configure and distribute driver access cards.

- Monitor and manage carrier insurance documentation.

- Handles terminal access agreements.

- Requires after hours on call support – one weekday monthly and one weekend bi-monthly

- Performs other duties as required.

“

Fuel” for You

- Coins! We offer competitive salaries and opportunities for growth. We mean it! We have an amazing Talent Development Team who create trainings for growth and job development. - Health + Wellness - Medical, Dental, Visions and Life Insurance. Along with additional wellness support.

- The Road Ahead – We offer 401k and a match component!

- Professional Development - We provide tuition reimbursement; this benefit is offered after 6 months of service.

- Give Back! We believe in community support. We know everyone gives in their own way, that’s why we offer paid volunteer time-off to you to help an organization of your choice.

The GPS of our Interview Process

- First thing first, if you’re interested in the role, please apply.

- A talent acquisition team member will review your resume in partnership with the hiring manager. If your experience would lend to this opportunity a recruiter will contact you.

- We conduct in person and virtual interviews.

Qualifications

- Customer service experience, managing customer setups and maintaining data.

- Industry knowledge, including terminal structures (throughput or exchange), as well as understanding and experience working with Petroex codes is preferred.

- Excellent verbal and written communication skills

- Professional demeanor and the ability to solve problems, work under pressure and effectively handle/resolve issues on a proactive as well as a reactive basis.

- Demonstrated time management skills; the ability to organize and manage multiple priorities; strong attention to detail; and the ability to work well in a team environment.

Demonstrate Proficiency With The Following

- Microsoft Office Suite

- Openlink Right Angle system, PDI software

- Interpret documents such as insurance certificates, account request forms, and other operational correspondences.

- Routine report writing and correspondence.

- Ability to speak effectively with peers, customers, and counterparties across the industry.

- Interpret and carry out instructions in written, oral or diagram form.

- Problem solving particularly when they involve several concrete variables

We value passion and potential. If you are enthusiastic about a position and think you can make a meaningful impact, we encourage you to apply even if you don't check every box. We embrace different perspectives, backgrounds and experiences.

Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at 781-891-4000.

- Disclaimer: At Global Partners, we don't use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know: In Massachusetts, it's illegal to require or administer a lie detector test as a condition of employment of continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.