Lead Utility Customer Service Technician

U.S. Water Services Corporation is a well-established and diverse water and wastewater utility organization specializing in utility maintenance, operations, engineering and construction services. U.S. Water is a fast paced and rapidly expanding company headquartered in New Port Richey, Florida with a staff of over 850 employees in twenty states.

EXPERIENCE/REQUIREMENTS:

GENERAL STATEMENT OF DUTIES: Under general supervision, supervises and coordinates the daily operation and completion of customer service and utility billing generated service orders and scheduled meter reading routes. Also must have a solid understanding of proper meter configuration, installation, repairs and billing test circles. This position is also responsible to perform and/or direct routine meter service area maintenance activities including but not limited to skilled pipe work, testing, installations, repairs and other related duties as assigned.

The Lead Technician must demonstrate good knowledge of the scope and purpose of the services of assigned Utility systems and of the interrelations of the various units of the department and is able to interpret ordinances relating to public utilities. This employee must demonstrate proven ability to converse with the public on difficult problems, referring only the most controversial matters to the Customer Service Supervisor. Work is performed under the general supervision of the Customer Service Supervisor.

EXAMPLES OF WORK (illustrative only): This position is responsible for the of the Utility's Field Services area within the Customer Service Department which may include:

+ Service Order Completion + Billing Accuracy + Meter Reading Accuracy + Customer Service Complaints + Time Components – Meter Reading and Billed Time Frames + Exception Report + Consumption Report – Zero Usage + Other KPIs as assigned

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

MINIMUM EDUCATION:

Considerable knowledge of business management and customer service functions; considerable knowledge of accounting and record-keeping; good knowledge of data processing applications and methods; ability to prepare clear and comprehensive narrative and statistical reports; ability to plan and supervise the work of large and diverse groups of employees; administrative ability and skill in maintaining effective public relations; good judgment; tact and courtesy.

Compensation and Benefits: Pay is commensurate with experience and market-reflective. US Water/USW Utility Group offers a comprehensive benefits package including medical, dental, vision, life insurance, short/long-term disability, paid time off, holiday pay and 401(k) with company match.

US Water/USW Utility Group offers competitive wages and benefits and is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class.