Lead Meter Technician

Bermex, Inc.Full time Regular

About The Team

At Bermex , we put value on our customer relationships. We’re always looking for a way that we can delight our customers by going the extra mile. Bermex offers expert meter reading services and solutions to utilities and associated organizations throughout the United States, including leak detection, atmospheric corrosion, line location, software service solutions, as well as water, gas, and electric meter reading . At Bermex , we are always looking for motivated individuals who enjoy working independently and love the outdoors to become a part of our team .

About the Role

The Lead Meter Technician reports to the Meter Services Supervisor at Bermex . This position plays a key role in assisting the supervision of M eter I nstall T echnicians and ensuring all meter installations meet quality and safety standards , and acts as a liaison between the Meter Services Supervisor and Meter Ins tallers . This position requires a high degree of communication and leadership skills , excellent time management, and exceptional flexibility da y to day .

What You’ll Do

Assist in Daily Operations :

- Assist the supervisor in monitoring daily production, quality, and field related issues

- Assist with water line breaks

- Assist with repairs, as needed

- Perform audits on work completed by M eter I nstallers to ensure quality and safety standards are being met

- P articipate in weekly safety meetings

- Act as a liaison between the S upervisor and M eter I nstallers to help facilitat e team communication

- Schedule and monitor performance tas ks, i nstall s meters and perfo r ms validations

Performs Meter Installations :

- Exchange the following e lectric meter types : 1s, 2s, 2s 320, 12s, 25s, 9s, 16s

- Follow all procedures outlined in the Field Services Manual to safely exchange electric meters, gas modules, or water meters o n assigned routes. Each route is different and production expectations are given by the supervisor

- Identif y hazards or unsafe conditions at meter sites and report s accordingly

- Use handheld device s to collect project specific data points , including but not limited to , site inspection, address verification, old meter number, old meter reading, quality picture of old meter, quality picture of socket, thermal image and temperature scan of socket, new meter number, new meter module number, quality picture of new meter, socket GPS transformer number, transformer GPS, and comments as needed

- U se a paper copy called a route sheet to record all information on a paper for a backup if it is ever needed

- Ensure assigned route s are loaded on handheld s and all tools needed for job s are located and kept in work vehicle s

- Understand and follow s all job specific procedures

- Ensure the timely completion of all routes assigned

- Return all keys, handhelds, and paperwork as r equired

- Return all old meter inventory to appropriate areas at the end of each working day

- Enter all meter inventory prior to leaving the field in accordance with the inventory needed for the specific route being worked

Provide s Customer Communication & Ensure s Safety :

- Communicate with customers daily and follow s all outlined customer service policies

- P rovide general information about meter services to customers, when applicable

- Use telephones, tablets, and/or computers to communicate

- Wear and ensure others wear PPE du ring meter exchanges and advocates the importance of PPE during normal operations

- Ensure everyone follow s all procedures outlined in the Field Services Manual to safely exchange electric meters, gas modules, or water meters o n assigned routes ; e ach route is different and production expectations are given by the supervisor

- D rive a company vehicle appropriately marked for the specific project. Field Technician s are responsible for completing a safety walk around prior to leaving for their route. Field Technician s must also complete a vehicle inspection ( as required ) and follow all vehicle policies and rules of the roa d

Other duties as assigned.

About You

Must Haves:

- Education: None. M ust be 18 years of age or older

- Experience: At least 1 year of experience in the installation of water, gas, and/or electric meters or 1 year of experience in underground plumbing related to water services. Upon hire, the candidate will need to complete and pass all Pipeline Operator Qualification (OQ) training. Mus t posse ss a valid driver’s license

Nice to Have:

- Education: High School D iploma or GED

- Experience: 3 or more years of experience in the installation of water, gas, and/or electric meters and/or underground plumbing related to water services; 1 year of continuous work with the same employer, and/or 6 or more months working

Your Skills :

- A bility to multi-task , and work independently a nd as a team

- Exceptional flexibility in daily routines and route scheduling

- Adequate time management skills to finish daily routes in a timely manner , figuring out an efficient way to finish the job for that day

- Excellent communication skills, comfortable interacting with management and customers

- Ability to interact with unhappy or negative customers in a professional manner

- Excellent attention to detail for problem solving and finding

- Ability to walk long distances and prepare for weather conditions, accordingly

- Excellent knowledge of the geography and street locations in the community

This role would not be a good fit if you :

- Do not enjoy working independently

- Do not enjoy working in outdoor conditions

- Do not enjoy walking long distances

- Are not able to walk and stand extensive ly . Medium work requir es the exertion of up to 50 pounds of force occasionally, and /or up to 20 pounds of force routinely, and/or up to 10 pounds of force continuously to move objects. Will need to walk up to 20 miles per day in all kinds of weather including rain, sleet, hail, and snow . Must be able to work in all temperatures with daily ranges of -10 up to 120 degrees Fahrenheit

- Are not flexible and do not enjoy adapting to your current work schedule or routine

- Do not have adequate planning and time management skills to finish a days work in a timely manner

Drug/Alcohol Testing :

- Drug/alcohol testing is required

- Drug/Alcohol testing required per Non-Regulatory requirements for employees working with Water, Electric, meters

- Drug/Alcohol testing required per Federal DOT r egulations for employees working with g as meters

Benefits

Health and Safety :

- Group health plans including medical/prescription, dental, vision and a variety of other coverage options

- Company paid group life insurance, accidental death & dismemberment insurance, short and long term disability

- Flexible Spending Accounts or an option for a Health Saving Account with company match

- Company paid Employee Assistance Program (EAP) for all employees and eligible family members

Retirement :

- Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost

- Roth or Traditional 401(k) Retirement plan with company match

PTO Plans (a fter 90 completed days of service for full-time employees ) :

- Paid Vacation

- Paid Holidays

- Paid Wedding Day

- Veterans Day paid time off for our veterans

- Paid Sick Time (New York based positions ONLY)

Perks/Allowances :

- Company vehicle (for all driver-based positions)

- Gas card for company vehicle (if applicable)

- Company provided cell phone or mobile allowance ( if applicable )

- B oot allowance from approved vendors

- Daily per diem for travel - based positions

Where We Work

Employees will begin their day at the local office where they will pick up their company vehicle, equipment, and assignments for the day.

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at hr@acrtinc.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)