Hilcorp Energy Company

Land Owner Relations Representative

LocationHouston, TX
Job TypeFull-time

About This Job


Job Objective:

Act as a liaison between Hilcorp and its working interest and/or royalty owners (owners) by handling calls and/or emails with owners and addressing their inquiries accurately and in a timely manner. Essential Job Responsibilities:* Answer incoming owner relations inquiries regarding various issues including Revenue, Land, Division orders, JIB, A/R and AP.

Log owner inquiries in a case tracking system and route to the appropriate department within the organization if necessary.
Document and track unresolved issues, providing status updates to owners in a timely manner.
Manage difficult or emotional situations involving dissatisfied owners.
Maintain working knowledge of ongoing Hilcorp projects that will impact owners.
Engage in active listening with callers, confirming or clarifying information as needed.
Build relationships and trust with owners .
Initiate research required to address owner inquiries.
Work closely with various departments in the organization including Revenue, Land and JIB.
Identify and escalate priority issues and report to management.
Complete call notes and call reports using the appropriate tools, recording details of inquiries, comments and actions taken.
Adhere to the company’s values – integrity, ownership, urgency, alignment, and innovation.
Support the company vision and mission.
Adhere to established work schedule, attendance standards and punctuality to work and meetings.

Other Job Responsibilities:* Maintain employee confidence and protect company assets, including intellectual property, by keeping information confidential.

Contribute to team effort by accomplishing related results as needed.
Other duties as assigned by management.

Qualifications:* One (1) – Two (2) years minimum of administrative experience.

Strong communication both written and verbal.
Great active listening skills.
Exceptional interpersonal and rapport building skills.
Strong time management and organizational skills.
Adaptability and flexibility; comfortable working in fact-paced environments.
Experience working in a call center / helpdesk environment is ideal
Ability to solve problems accurately.
Ability to establish and maintain effective working relationships with employees, supervisors, other departments, officials, and the public.
Ability to complete multiple, diverse tasks of differing priorities.
Proficiency in the use and application of the following software:

Required: Microsoft Office (Excel, Word and Outlook). Preferred: Working knowledge of oil and gas accounting and land systems (Preferably SAP & Quorum). Education Requirements:* Required: Graduation from a high school or GED equivalent or any equivalent combination of education and experience demonstrating sufficient knowledge, ability and skill to handle the duties and responsibilities of the position.

Preferred: Bachelor’s Degree from an accredited four-year university or college.

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