Knowledge Management Specialist

Requisition ID: 91139

Florida Power & Light Company is the largest electric utility in the U.S., providing reliable energy to nearly 12 million Floridians. With one of the nation’s most fuel-efficient, cost-effective power generation fleets and industry-leading reliability, we’re redefining what’s possible in energy. Want to be part of something powerful? Join our outstanding team and help shape the future of energy.

Position Specific Description

The Knowledge Management Specialist role works to drive adoption and impact of the enterprise knowledge platform. They will do this by curating high-quality content, engaging the user community, and enabling knowledge transfer through structured change management and training. Ensuring business units actively use the platform to capture, share, and apply knowledge.

The position’s responsibilities include working with employees at all levels across the enterprise to sustain and grow the company’s Knowledge Sharing (KS) program. This individual will lead the activities associated with creating and launching new Knowledge Sharing Networks (Communities of Practice) and maintaining and continuously improving existing networks. The position serves as the primary Knowledge Management contact for executive sponsors and leaders of the various networks. This employee is also responsible for leading working sessions with network leaders and core team members to assess current levels of value to identify and champion opportunities for business impact.

Specific Responsibilities Include:

- Maintain, validate, tag knowledge assets. Generate and implement ideas that will help continuously improve the knowledge sharing program and its KPIs. Conduct quarterly KPI/progress reviews with leaders; support at least two cross-functional KM initiatives annually.

- Develop and publish regular communication to and from the platform with companywide stakeholders; work closely with the Marketing and Communications department to spearhead general promotions and communication campaign

- Design and implement change management plans for major enhancements, issue timely communications for all platform updates; Lead the design, development, and deployment of KS related trainings and material as needed.

- Monitor and resolve network issues within; complete quarterly network health checks and analyze to solve problems and launch improved functionality.

- Collaborate on an on-going basis with end users, internal stakeholders and KS IT Systems programmer(s) and team.

Capabilities

- Strong skills in knowledge management practices, content governance, and taxonomy design.

- Demonstrated experience in community engagement and change management communications.

- Ability to train leaders and SMEs; confident facilitator with cross-functional teams.

- Analytical mindset; able to track, interpret, and report KPIs to business stakeholders.

- High accountability and follow-through; able to manage multiple initiatives with tight deadlines.

- leadership and high-level communication. The ability to build relationships with leaders and establish repour with a network throughout the company and its stakeholders.

Preferred Qualifications

- Experience with Platform ownership or SaaS background

- Experience with Project management

- Experience with M365 (specifically Power Apps and SharePoint)

- Experience with software development

- Experience with graphic design

- Experience with Confluence

- Experience with information search

- Experience with meta data strategy

- Experience with information taxonomies

- Experience with public speaking

- Experience with customer service

Job Overview

Under the guidance of a lead or a leader, employees in this role are responsible for providing excellent communication support to assigned business unit as measured by completion of required planning and execution, and client feedback. Employees in this role are responsible for using business and customer insights to support the development and implementation of communication strategies and tactics to improve customer and stakeholder perception as measured by campaign results, which may include media coverage, and brand and message awareness results. Employees in this role may be expected to provide excellent media relations support as measured by media results. This role requires a highly motivated individual with strong planning capabilities, as well as excellent verbal and written communication skills.

Job Duties & Responsibilities

- Supports development and execution of strategic communications plans, key messages, programs and campaigns to support business objectives using research/analytics. Creates visual and written content for internal and external channels (newsletters, digital and social media, video, etc.)

- Supports internal business partners on communications strategy and provides executive and communications support. Serves as liaison for assigned business units and serves as project manager for campaigns and cross-functional initiatives

- Supports internal business partners on communications strategy and provides executive and communications support. Serves as liaison for assigned business units and serves as project manager for campaigns and cross-functional initiatives

- Supports planning and cross-functional execution of events

- Measures results and evaluates the effectiveness of communications and tactics to drive improvements

- Supports emergency events, as assigned

- Performs other job-related duties as assigned

Required Qualifications

- High School Grad / GED

- Bachelor's or Equivalent Experience

Preferred Qualifications

- Bachelor's Degree

NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more.

Employee Group: Exempt Employee Type: Full Time Job Category: Marketing/Communications Organization: Florida Power & Light Company Relocation Provided: Yes, if applicable

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law.

NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.

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