IT Vendor Manager

Proudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much waste out of landfills as possible, and giving back to the communities where we live and work. Enercare is about putting people first by listening to our customers, continuous improvement and making our organization a destination for building people’s careers.

Come and join one of North America's largest home and commercial services and energy solutions companies! We offer comprehensive benefits, a DC Pension Plan and savings match plan. If you are passionate about joining an organization committed to delivering 5 Star Customer Service, we would love to hear from you.

Role: IT Vendor Manager

Status: Permanent, Full Time

Reports to: Director - Vendor Management

Location: Hybrid - Markham

Summary:

The role of the IT Vendor Manager is to establish, maintain and evaluate vendor relationships to refine scope, reduce risk, align stakeholders, create flexibility, and manage cost in support of IT technology and services. This person supports vendor relationships, commercial document review, negotiations, accounts, invoices and performance management for suppliers and partners.

The Vendor Management team is a small, highly interdependent team that is critical to the efficient use of capital, adherence to policy and controls, allocations to the correct company/cost centre, compliance, and the timely payment to partners.

Responsibilities:

- Build, maintain and grow relationships with external vendors and suppliers.

- Baselining and modelling of offers, contract negotiation and risk management

- Process owner for vendor selection, onboarding, offboarding, and dispute management.

- Identifying opportunities for cost savings and managing third party spend to optimize financial outcomes

- Create flexibility where possible to manage risk. Understand vendor commercial frameworks and optimize rates while being a responsible steward of volumes

- Review and comment on commercial documentation (such as MSA’s, TSA’s, SOW’s, order forms, quotes, etc) to provide guidance and direction to the business and legal on potential risks and proactive explaining of non-risks

- Monitor commercial landscape and identify future risk on supplier viability, step function increases on price due to supplier ownership changes, strategy, etc.

- Support the team and Finance business partners with ad-hoc support as required. This would include support to Pillar leads and Finance business partners during the annual planning process.

- Track monthly and YTD spend, relative to budget to inform CIO on permissible burn rate. Provide visibility on material changes in volumes or rates.

- Create artifacts on contracting and renewal opportunities for future reference. Provide support to business stakeholders to acquire hardware, software, and services

- New vendor set-up and vendor maintenance in the financial systems (SAP and GERS).

- Validate and process invoices for all IT goods, services, and contractor spend. Process through Accounts Payable in a timely manner in accordance with delegation of authority policies, and month end deadlines.

- Ensure Enercare and its vendors comply with software and technology licenses, cloud agreements, SLA’s and warranty. Optimize as appropriate.

- Recommend effective license strategy options during the acquisition of licenses and related agreements.

- Assist in estimating costs (license related) during the planning process; facilitate licensing audits, and coordinate remediation activities when necessary.

Qualifications:

- Accounting knowledge as it applies to Procurement, Accounts Payable, Cash, Capital, and Projects

- Understanding of IT Vendor Management and Procurement policies and processes

- Clear communication whether written, verbal, or electronic

- Detail oriented, logical thinker with a high degree of organization. Motivated, self-disciplined individual with an ability to operate with limited direction and supervision

- Able to work understand and work closely and collaboratively with the Project Management Office, Finance and Legal

- Results driven, high degree of accuracy, and thoroughness

- Bachelor's Degree in a business or technical discipline or equivalent experience

- Minimum 5 years of experience in a strategic procurement, contract, and vendor management environment

- Ability to build and manage strong internal and external relationships

- Working knowledge of SAP Purchasing Module

- Competency in analyzing and reconciling budgets, invoices and vendor accounts

- Strong organizational and time management skills; ability to balance and effectively prioritize a large set of diverse vendors simultaneously.

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.