IT Support Technician

The IT Support Technician is responsible for installing, configuring, and maintaining hardware and software, and ensuring all systems are up-to-date and operating smoothly. They play a critical role in ensuring the IT infrastructure supports the organization's goals and user needs.

- Aids in the use of personnel’s computer hardware & software

- Sets up, configures, and provides basic troubleshooting and maintenance of desktop and laptop computers and peripherals

- Tests Programs

- Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate

- Maintains systems and databases

- Designs and produces basic reports

- Provides remote operations and support using various programs

KEY BEHAVIOURS

HSEQ

- All DeepOcean employees are expected to proactively take ownership of Health, Safety, Environmental, Quality and Security Compliance relevant to their work tasks and responsibilities.

- All personnel have the authority and duty to stop any incompliant work process, unsafe operation or unsafe behaviour that may cause harm to Personnel, Assets or the Environment.

Leadership

- Employees are expected to embrace Leadership Responsibility in alignment with their Leadership Level, adhering to the principles outlined in ACT for Leadership and the Leadership Posters (Leading Self, Leading Others, Leading Leaders).

Company Culture and Values

- All DeepOcean employees are expected to live and promote the company values ACT (Attitude, Courage, Teamwork) and comply with the Company and Department Specific Policies and Procedures.

- As part of the governance of the Company, employees are required to promptly inform their Line Manager of any significant matters regarding departmental or company performance.

ADHERENCE TO PROCEDURES/EXPECTED BEHAVIOUR

- Training - All DeepOcean employees must complete required training programs set by the company within specified deadlines.

- Code of Conduct

- DeepOcean Policies & Procedures

- Excellent communication skills, both oral and written.

- Excellent troubleshooting skills.

- Ability to work independently and maintain customer satisfaction.

- Assertive in learning new skills

- Strong organizational skills

- Positive attitude & work ethic

- Available to work outside of standard hours, as needed

- Travel (+/- 5%) to offshore vessels

EDUCATION AND QUALIFICATIONS SPECIFIC TO THE ROLE

- +CompTIA Fundamentals - +CompTIA A+ - +CompTIA Network+ - +Microsoft Fundamentals - 2+ years of related experience with computers & providing customer service

DEMONSTRABLE EXPERIENCE SPECIFIC TO THE ROLE

- Knowledge of software remote control tools.

- Experience working with offshore vessels in the O&G sector

- Can manually make and test an ethernet cable

- Office 365 Applications (Word, Excel, Outlook, OneDrive, etc)

- iPhone & Android configuration and upkeep

- + Basic network understanding - + Intune - + VoIP - + Firewalls - + Switches