IT Support

Job Description:

We are seeking a skilled IT Support Specialist to join our team. The ideal candidate will be responsible for maintaining our company's network infrastructure, providing technical support for hardware issues to employees, and handling any virus-related issues that arise. This role is crucial in ensuring the smooth and secure operation of our IT systems.

Key Responsibilities:

· Network Maintenance:

Monitor and maintain the company’s network infrastructure.

Perform regular network performance checks and optimize as needed.

Troubleshoot and resolve network-related issues promptly.

· Hardware Technical Support:

Provide first-line support to employees experiencing hardware issues.

Diagnose and resolve hardware problems.

Assist with the setup, configuration, and maintenance of IT equipment.

· Virus and Security Management:

Monitor the network for security breaches and respond to threats.

Install and maintain antivirus software.

Perform regular security scans and update virus definitions.

Educate employees on best practices for avoiding viruses and maintaining security.

· Documentation and Reporting:

Maintain accurate records of IT issues and resolutions.

Create and update IT documentation and manuals.

Generate regular reports on network performance and security status.

Qualifications:

Bachelor’s degree in Computer Science, Information Technology, or a related field.

Proven experience as an IT Support Specialist or in a similar role.

Strong knowledge of network protocols and troubleshooting.

Experience with antivirus software and virus protection.

Excellent problem-solving skills and attention to detail.

Strong communication and interpersonal skills.

Ability to work independently and as part of a team.

· Preferred Qualifications:

Certifications such as CompTIA Network+, CompTIA Security+, or Microsoft Certified IT Professional (MCITP).

Experience with network monitoring tools and software.

Knowledge of firewall management and security best practices.

Job Types: Full-time, Fixed term contract

Contract length: 12 months

Pay: $40.00-$80.00 per hour

Expected hours: 40 per week

Additional pay:

•

Overtime pay

Benefits:

Flexible language requirement:

•

French not required

Schedule:

•

Monday to Friday

Experience:

Licence/Certification:

•

CompTIA A+ (preferred)

Work Location: In person