IT Service Desk/Help Desk Administrator

Loudoun Water has an immediate opening for an IT Service Desk Administrator. The successful candidate will be responsible for the hands-on execution of typical IT Help Desk functions supporting desktops and desktop applications, mobile devices, peripherals, telecom, A/V, user account management, ticket management, and IT asset management.

Specific duties include lifecycle IT asset management, IT ticket queue management, and the provisioning, operation, and support of desktops, desktop applications, mobile devices, peripherals, telecom, A/V, user accounts and other IT assets. Close coordination with customers, staff, and vendors required.

Minimum 1-year experience on an IT Help Desk, Customer Service or Call Center. Experience with IT trouble ticket and IT problem resolution management required. Excellent communication and interpersonal skills are mandatory. Strong Microsoft Excel spreadsheet, documentation, and analytical skills required.

Knowledge and skills: Basic experience and/or knowledge of IT asset management, Microsoft Windows operating systems, Microsoft Office applications, Microsoft Active Directory, mobile operating systems, and basic networking preferred. Associate Degree in IT, MIS, CS, or related field strongly preferred. MCSE, CCNA, Network+, ITIL, CompTIA or other relevant certification, as well as basic information security knowledge and experience also preferred.