IT Infrastructure Engineer II / III (Voice)

Date: Apr 2, 2025

Location: PHOENIX, AZ, US, 85021-1808

Company: APS

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.

Summary

IT Infrastructure Engineer II / III (Voice) – Critical Voice & Emergency Communications

We are seeking an IT Infrastructure Engineer II / III (Voice) to support and maintain the voice calling infrastructure at APS, including E911, Emergency Lines, Call Manager, and CX calling systems. This role is essential for ensuring the reliability of voice communication systems that support critical operations, emergency response, and enterprise connectivity.

What You’ll Do:

What We’re Looking For:

Join us to play a critical role in maintaining and advancing APS's voice infrastructure, ensuring emergency readiness, enterprise connectivity, and future scalability. If you're a voice systems expert passionate about reliability and innovation, apply today!

Minimum Requirements

IT Infrastructure Engineer II (Voice) – Critical Voice & Emergency Communications

IT Infrastructure Engineer III (Voice) – Critical Voice & Emergency Communications

Preferred Special Skills, Knowledge or Qualifications

1) Under broad supervision, responsible for the maintenance of installed infrastructure technologies as well as the installation and configuration of these technologies within specific area

2) Develops design and functional specifications, produces deliverables related to specific projects and assists in post implementation support and system enhancements

3) Diagnoses and resolves moderately complex infrastructure issues

4) Supports multiple systems or applications of moderate complexity (e.g., size, technology, systems feeds)

5) Completes accurate documentation in accordance with company security standards

6) Ensures processes and requirements are met such as backup and maintenance availability

7) Conducts testing to ensure requirements are met

8) May provide guidance and assistance to entry level infrastructure engineers

Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA). Arizona Public Service is a smoke free workplace.

Home Based: Home based employees primarily work from their home offices and come into an APS facility on an as-needed basis.

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