IT Asset Management Specialist

Major Entertainment Company – Lab Technician

Location:

Los Gatos, CA – Onsite, 5 days/week

Type:

12 months Contract (potential conversion)

Role Overview

- Support engineering and stakeholder teams with device setup for demos and internal use.

- Heavy focus on

stakeholder/customer service

: setting up equipment, troubleshooting, and ensuring smooth user experiences.

- Manage IT-related tasks: handling mobile phones, peripherals, consumer electronics, desktops, and especially TV setups (50–75% of workload).

- Workflow: On-call rotation + task list managed by a team lead.

- Not networking-heavy (minimal VPN work); more about device delivery, setup, and basic troubleshooting.

- Backfill role (previous contractor converted after ~1 yr 9 months).

Key Responsibilities

- Configure and deliver devices (TVs, mobile, desktops, etc.) for demos and stakeholders.

- Respond to requests via Slack and internal systems.

- Manage and track equipment across 4 locations.

- Handle basic troubleshooting and support requests.

- Use hand tools/power tools for installations.

- Participate in on-call support rotation (M–F, 10am–5pm).

Requirements

- Education:

High school diploma or equivalent (degree not required).

- Physical:

Ability to lift 50 lbs.; must pass drug screening.

- Technical Skills:

- Mac OS experience (nice to have).

- Experience with consumer electronics, mobile devices, peripherals.

- Prior IT desk, Geek Squad, or similar tech support background highly relevant.

Soft Skills:

- Strong customer service orientation.

- Comfort working with engineers and stakeholders.

- Hands-on, proactive, and flexible in a fast-moving environment.

Notes

- Training/onboarding provided by current team.

- Role is very active (little desk time; constant movement).

- Hiring timeline:

fast-moving, priority backfill.