Asset Control Specialist

Description

POSITION SUMMARY:

The Asset Control Specialist will work as a member of the Asset Management team within our Customer Operations department. They are responsible for navigating all aspects of the System Performance Claim Review process, PV system removal and reinstallation process - all while relying heavily on communication with Operational teams to ensure project success of aging cases.

The Asset Control Specialist directly manages relationships with both internal and external stakeholders including customers, Operations, Sales, Legal, and Customer Support. In all associations, the Specialist must exercise a high degree of independent judgment to evaluate each situation and determine how best to manage each case.

Specialists are required to use their expertise to analyze projects based on their financial strength, age, contract, qualifying circumstances, and any other factors relevant to the project. Specialists are also entrusted to ensure minimal dilution to the retained value of the Company. Strong negotiation and project management skills are required to ensure that these projects are administered in a fiduciary and responsible manner.

The ideal candidate has expertise in solar contracts and the solar installation process. They should be able to manage multiple projects and responsibilities simultaneously whilst maintaining excellent service, often in difficult or challenging circumstances. Additionally, the candidate must have honed skills in verbal communication, persuasion, organization, problem solving, and follow up. Specialists need to be results-oriented to proactively manage and deliver to expectations whilst protecting the interests of the Company.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

- Interpret contracts and transaction documents to determine financial and operational requirements

- Elicit cooperation from management and internal departments while encouraging adherence to deadlines

- Manage progress from initiation to closure ensuring quality control throughout the life of the project

- Evaluate multiple projects according to predetermined timelines and economic constraints

- Demonstrate successful inventory management, including evaluating, forecasting, and planning

- Research and resolve issues, escalating concerns where necessary in a timely manner

- Address questions or concerns and/or source answers for customer regarding all required paperwork, changes, or next steps

- Work with the customer to review contracts, site plans, designs, and any changes

- Manage daily functions using customized databases including inputting appropriate notes for all tasks and progressing project status

- Monitor multiple job statuses and act on jobs not meeting service targets

- Manage and prioritize a high volume of internal and external inquires via email and phone

- Develop and maintain a strong professional relationship with internal colleagues

- Exceed customer expectations and work to provide fantastic customer experience

- Perform other duties as assigned

QUALIFICATION REQUIREMENTS:

Education & Certifications:

- High School Graduate or GED

Experience:

- Understand the basics of a solar system, installation, job flow and requirements to achieve permission to operate (PTO)

- 2 years solar/customer support experience

Freedom Forever is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other consideration protected federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.