ISO Services - Account Manager (Luling, LA)

Job Profile: Account Manager Reports To: Branch Manager Company Overview ISO Services is a 40+ year old, family-owned industrial service and construction company. We are a division of Ergon Construction Group, Inc. which is a wholly-owned subsidiary of Ergon, Inc. Our services include specialty trades (insulation, fireproofing, painting/coatings, scaffolding & heat tracing) in addition to our mechanical capabilities.

The Account Manager is a self-starter responsible for sales and sales-related duties as defined in the job description and by the Branch Manager. Those duties include but are not limited to the following: identifying potential new customers, developing and maintaining relationships with new and existing customers, and securing new bid opportunities with both new and existing customers. The Account Manager is a results-driven, problem solving, strategic business partner who best represents ISO Services by understanding the needs of the customer and implementing strategies to exceed their expectations.

- Promote our safety-first mentality.

- Present and articulate ISO Services capabilities, company history and our value proposition. Keep the ISO Services organization in a positive light.

- Update and maintain CRM database (Salesforce) by identifying, adding and assembling prospect, customer & market information on upcoming opportunities for new and current customers.

- Promote and embody Ergon's core values: empowered service, purposeful growth, respectful relationships, selfless leadership.

- Consistently focus on customer relationship strategies.

- Lead or assist with cost estimating, writing proposals and budget plans, along with documentation of the project to the client

- Efficiently manage the allocation of available resources (people, materials, owned equip, rented equip, subcontractors) on all projects.

- Develop extensive industrial plant relationships in and around the New Orleans area and River Parishes area.

- Plan and coordinate business development activities at the Corporate and branch levels.

- Secure master agreements from prospects allowing us to qualify and work in their facilities.

- Consistently focus on customer relationship strategies via attending events, association meetings, etc.

- Keep the management team fully informed on all aspects of our prospects and customer's needs.

- Promote our multi-craft culture with the goal of developing our people for more than one craft.

- Other tasks as directed by the Branch Manager.

Applicable Experience & Competencies

- Strong written and verbal communication skills are a must. To avoid misinterpretation, written communication (instructions, descriptions, drawings, specifications) is the preferred method.

- Strong organizational skills, including the ability to work independently. Communication skills are important to give clear orders and process complex information to then delegate to others in a simpler manner

- Time management skills are needed to meet deadlines. Each part of the construction project must be done at a certain time so that everything runs smoothly

- Basic Computer Skills (Word, Excel, Outlook, OneDrive, Teams, PowerPoint, Salesforce, Sage 100, Primavera)

- Willing to travel (up to 25%, mostly in the territory)

- Organizational awareness- understand organizational structure, decision making procedures, etc.

- Candidate must be physically able to climb ladders and stairs, and other activities related to job walks, safety related training, etc.

Skills

- Strong verbal and written communication skills.

- Excellent communication and multitasking skills along with computer skills.

- Experience in building and maintaining relationships with clients, managing accounts, and driving revenue growth

- Good client communication, needs assessment, sales strategy development, and contract negotiation, and working with operations.

- Ability to manage multiple accounts and projects simultaneously.

- Strong organizational and time-management skills.

- Proficiency with Salesforce and Microsoft Office Suite.

- Analytical and strategic thinking skills.

- Customer-oriented mindset.

- Self-motivated and proactive.

- Ability to work both independently and as part of a team.

- Adaptable and able to thrive in a fast-paced environment.

Other Requirements

- Willingness to travel as needed (for client meetings, events, etc.).

- Knowledge of the company's industry, products, and services

- Sometimes, a valid driver's license may be required.

All new hires are contingent on the passing of a background check and pre-employment drug screening.