Lifetime Quality Roofing

Insurance Claims Advisor/Adjuster

Cincinnati, OH

$80,000-$100,000

About This Job

Lifetime Quality Roofing is a multi-year, industry award winning company that is your all-in-one roofing and solar energy provider. Headquartered in Columbus, OH and locations in Cincinnati, Cleveland, Dallas, Austin, Pittsburgh, and Tampa. With 50 years of combined roofing and solar energy experience; Lifetime Quality Roofing is insured, bonded, and a nationally recommended roofing company. Come be a part of our expanding and evolving team!

We are seeking a highly motivated and experienced Claims Success Advisor to join our team. The successful candidate will be responsible for supporting claims operations in addition to resolving customer claims, ensuring customer satisfaction, and providing exceptional customer service.

Responsibilities

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Establish and maintain strong relationships with adjusters and customers

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Regularly communicates with insurance companies regarding claim status

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Regularly provides support and guidance to the sales team, maintaining regular communications

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Converts claims to full replacements

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Meets with insurance company on the job site for adjustments or reinspection of customer roofs

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Communicates with and establishes trust with the homeowner/policy holder

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Develop and implement effective strategies to drive performance outcomes.

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Build and maintain strong relationships with adjusters. customers, and clients, providing exceptional service and ensuring high levels of satisfaction. Address and resolve any issues or concerns promptly and effectively.

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Regularly review files to ensure they are up-to-date

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Communicate and collaborate effectively with the Claim Success team to analyze what is working and where there are opportunities for improvement

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Work closely with other departments, including sales, production, marketing, operations, and finance, to ensure alignment and support claim success initiatives.

Additional duties and responsibilities as assigned

Requirements

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High school diploma or equivalent.

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3+ years of experience with building codes is highly preferred.

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3+ years of Insurance knowledge and construction experience is highly preferred.

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Prior experience working with insurance adjusters is preferred.

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Experience with Xactimate is preferred.

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Insurance designation is preferred.

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Extended work hours and travel may be required

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Ability to work outdoors for extended periods in all types of weather conditions is required.

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Drive to and from work sites. Must have the ability to operate motor vehicles safely at all times, abiding by traffic laws and safety protocols.

Lift, bend, twist, squat as required

Compensation & Benefits

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$80k - $100k + Incentives

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Health insurance

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Health savings account (HSA) option

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401(k) with up to 3.5% company match

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Dental Insurance (at no cost to employee)

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Vision Insurance (at no cost to employee)

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Long-Term & Short-Term Disability (at no cost to employee)

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AD&D Insurance (at no cost to employee)

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Life Insurance (at no cost to employee)

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Paid time off (15 days)

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Referral program

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