WSSC Water

Supervisor, Liability & Property Claims

LocationLaurel, MD
Job TypeFull-time
Salary$82,732-$140,868

About This Job

Under the general supervision of the Claims Manager, the Claims Supervisormanages and evaluates the work performance of the Claims Agent I/II staff and is responsible for the analysis and management of claim files within the department. The Claims Supervisor leads, trains, and monitors the activities of all liability claims adjusters.


Essential Functions* Supervises employees including selecting or recommending selection, training, assigning and evaluating work, counseling, disciplining, and/or termination or recommending termination


Prepares and presents employee monthly appraisals, mid-year and annual evaluations


Coaches, develops, and mentors staff and oversees team activities and productivity


Assists with the assignment of loss claims filed against the Commission and the disposition of same


Assists with the assignment of billed work claims filed by the Commission and the disposition of same


Reviews and evaluates liability claims under the Commission’s self-insurance program


Ensures timely investigation, reserves and resolution of claims while maintaining fair and adequate settlement amounts


Serves as a resource for answering claims questions and inquiries


Works with the Claims Manager to coordinate staff training and development


Makes recommendations to and participates with claims manager in developing and evaluating claims procedures


Reviews files for reserve and settlement authority


Assists Claims Manager with reports as well as maintaining documentation of the experience levels of the agents and the complexity of processed claims


Responsible for ensuring that customer requests/inquiries are responded to in a timely and effective manner resulting in high customer satisfaction and compliance with WSSC Water’s policies, procedures, and regulations


Handles escalated customer problems referred by the Section Manager, Deputy General Counsel, General Counsel, Commissioners, and General Manager


Coordinates with other teams and field staff to ensure timely and accurate claims processing and handling of customers


Other Functions* Participates in claims dispute resolving committee hearings and testifies in court and depositions


Handles complex claims, as required


Performs related duties, as assigned


Work Environment And Physical DemandsWork is performed in a business casual office environment.

Required Knowledge, Skills, And Abilities* Thorough knowledge of claims investigative work and claims-related procedures


Ability to gain thorough knowledge of the Maintenance Management Information System (MMIS) and claims database


Excellent organizational, analytical and decision-making skills


Knowledge of supervising claims adjustments


Ability to effectively handle difficult customer situations


Ability to plan, assign and supervise the work of direct reports


Ability to communicate effectively in verbal and written form


Minimum Education, Experience Requirements* Associate’s degree in business administration, or related discipline

5+ years’ experience investigating, evaluating and resolving complex liability or property claims




OR

High School diploma (or equivalent)
7+ years’ experience investigating, evaluating and resolving complex liability or property claims

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