Inside Sales Specialist

WORK LOCATION: Office at 607 Sand Bar Ferry Road, Augusta, GA 30901

STANDARD HOURS: 8:00 AM to 5:00 PM, Mon-Fri

REPORTING RELATIONSHIP:

Controller

STATUS:

Salary, Exempt

SALARY:

$50,000+

JOB SUMMARY:

An Inside Sales Specialist at Hagler Systems provides integral support in both pre- and post-sale efforts. They play a key role in driving spare parts sales by delivering superior customer service. They will serve as the primary point of contact for customer inquiries, providing timely quotes, processing sales orders, and updating customers on the status of their orders. Daily objectives center on clear, accurate communication and effective order management, ensuring customers receive both the right materials and essential information. In addition to order-related responsibilities, this position will also perform critical administrative duties that contribute to the success of the sales team and the company overall. This role relies heavily on digital communication channels like phone, email, and online platforms to build rapport and understand customer needs.

COMMON EXPECTATIONS:

- Embraces and supports Hagler Systems’ mission to consistently provide quality products and superior services to our customers.

- Always promotes safety and housekeeping as Job #1. Identifies and reports on safety concerns.

- Adheres to all company policies and procedures. Helps implement them within the team.

- Supports company goals concerning production, cycle time, safety, and quality of work.

- Possesses a strong work ethic. Is accountable for personal performance and actions.

- Works well with others and independently.

POSITION SPECIFIC EXPECTATIONS:

Sales - Parts Quotations:

- Responds promptly and professionally to Requests for Quotations (RFQs).

- Provides comprehensive quotes, including recommended parts, pricing, lead times, delivery schedules, shipping terms, and applicable company terms and conditions.

- Ensures all quotations are accurate and distributed to relevant parties promptly.

- Maintains part numbers, pricing, and customer details in the ERP system.

Sales - Parts Orders:

- Receives and validates customer purchase orders/sales orders for accuracy and completeness, ensuring all quoted and/or contractual details match.

- Accurately drafts, issues, and communicates order confirmations after purchase order validation using the preferred customer method.

- Maintains open communication with Warehouse/Materials Management and Customers to ensure delivery requirements are met.

- Enforces the company’s terms and conditions, including cancellation and restocking as needed.

- Process all sales orders. Orders items or materials necessary to fulfill customer orders. Verifies that the order is complete in the system.

- Provides status reports on orders.

Monitors delivery dates and informs customers of delays or changes.

- Maintains Open Order Reports for vendors and customers as required.

Administrative Support:

- Effectively communicates with all stakeholders.

- Communicates with internal and external logistics teams regarding pickups and deliveries.

- Maintains orderly and accurate files, ensuring they are readily available in ERP.

- Investigates and resolves customer issues related to deliveries, shipping, or order status, providing supporting documentation as needed.

- Collaborates with Accounts Payable & Accounts Receivable to resolve pricing discrepancies.

- Completes assigned duties and responsibilities within designated timeframes, keeping the manager informed of any issues or irregularities.

- Addresses customer inquiries and works diligently to resolve any issues, concerns or conflicts.

- Demonstrates accountability, courtesy, professionalism, and timeliness in all interactions.

- Prepares International Sales Reports.

- Provides backup support to colleagues as needed.

Professional Skills/Aptitude:

- Proficiency in using ERP systems and Microsoft Office Suite.

- Fosters a personal sense of urgency and commitment to achieve goals and create a customer-service-focused environment.

- Desires to develop a deep understanding of the company's products and services.

- Excellent verbal and written communication, and active listening.

- Ability to adapt to different situations and changing customer needs.

- Ability to prioritize tasks and manage time effectively, with little direction from supervisor.

- Acts quickly when project timelines are not prepared to meet production and delivery deadlines.

- Manages project execution by organizing, coordinating, and managing resources.

- Maximizes productivity by identifying ways to streamline and improve the efficiency of work.

- Champions new ideas to improve service and customer satisfaction.

- Works effectively with other departments to meet goals and satisfy multiple business objectives.

- Develops and maintains strong relationships with both internal and external partners.

- Listens attentively to concerns expressed by customers and takes immediate action to satisfy their needs.

- Understands how his/her work relates to the work of other teams and the organization as a whole.

- Able to thrive in a fast-paced, high-volume environment.

MINIMUM QUALIFICATIONS:

- High school diploma or GED required. An associate's degree is preferred.

- Strong computer, written, and verbal communication skills.

- Prior experience demonstrating excellent service skills.

- Experience with ERP software. Oracle/SAP/Microsoft Dynamics a plus.

- Strong organization and time management skills.

- Able to pass a pre-employment drug screening and background check.

PHYSICAL REQUIREMENTS:

- Able to remain stationary for long periods, sitting at a desk and computer.

- Ability to speak clearly and listen attentively.

- Able to read and interpret information on computer screens, including data, sales reports, and product information.

- Physical requirements may include but are not limited to typing, bending, squatting, kneeling, climbing, pulling, pushing, walking, sitting, standing, ascending, descending, reaching overhead, stretching, and lifting >25 pounds.