SMP Supply

Inside Sales - PVF Industry

Houston, TX

About This Job

SMP Supply is a premier distributor of pipe, valves, fittings and flanges for over 30 years. Inside sales is the driving factor behind the success of SMP Supply. This position is a fast paced and high-volume position within the company. This role interacts with existing customers, primarily by phone and email, to increase sales of the company's products and/or services by obtaining and up-selling orders, creating customer satisfaction and adding value to the customer's buying experience.

Responsibilities:

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You must be comfortable answering dozens of calls per day, processing orders & quoting customers over the phone and thru email, and following up if needed

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Process orders through inbound calls and emails

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Understand customer needs and requirements

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Perform effective explanations of products over the phone and email to prospective customers

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The position collaborates with outside sales to ensure goals are being met

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Meets and exceeds performance measurements based on volume budgets, profitability, penetration, efficiency objectives

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Develops strong business relationships in growing existing accounts, prospects for opportunities within account base

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Keeps abreast of new products, and acquires and shares competitive knowledge

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Reports industry trends, competitive pricing and customer feedback to management

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Employee may be required to work overtime, and occasional Saturdays and Sundays

Requirements:

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Excellent verbal and typed communications skills

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Ability to multi-task, prioritize, and manage time effectively

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Requires in-depth knowledge and experience in Sales and Sales Administration (4-5 years)

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Attention to detail

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Understanding of profit margins and cost analysis profiles

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Solves difficult and sometimes moderately complex problems; takes a new perspective using existing solutions and identifies key barriers/core problems and applies problem-solving skills to resolve complex situations

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